GLAICE GUTIERREZ
Cumming
Summary
Enthusiastic college graduate with knowledge of customer satisfaction, and excellent communication and interpersonal skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequency praised as hardworking by my peers, I can be relied upon to help resolve problems, Develop exceptional communication and organizational skills in healthcare environment, consistently ensuring patient satisfaction and care coordination. Versatile and adaptable, seeking to transition into new field where these skills can be applied and further developed. Aiming to make positive impact in dynamic and supportive setting.
Overview
6
6
years of professional experience
Work History
Patient Care Liaison
Marietta Facial Plastic Surgery & Aesthetics
09.2024 - Current
- Maintained detailed records of interactions with patients, ensuring accurate documentation for ongoing assessments and continuous improvement efforts.
- Improved communication between healthcare providers and patients by serving as a liaison for both parties.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Leveraged strong interpersonal skills to build trusting relationships with diverse populations of patients, fostering mutual respect and open communication channels.
- Strong product knowledge in medically graded skincare like Isdin, Skinbetter Science, Skinmedica, Revision
- As well as knowing the aesthetics services and shadowing the medical aestheticians, and having the opportunity to shadow Dr.Yellin for injectables, and surgeries.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Target
Style Consultant
01.2023 - 08.2024
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Conducted comprehensive wardrobe assessments for clients, identifying gaps and recommending key pieces for versatile styling options.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
Izumi Bistro Waitress/ Food Runner
On
09.2019 - 10.2022
- A small family owned business where I took people's orders, and gave them the utmost patience and help to whatever they asked for
- It is a very friendly environment, and provided me with the tools like being able to maintain standards of customer service during fast- paced environments, and being able to resolve complaints promptly and professionally
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Obtained food and drinks orders using standard order pad or memorization.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Ingles Supermarket,
Cashier
02.2019 - 04.2019
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Issue receipts, refunds, change or tickets
- Bagging purchases
- Balances cash drawer by counting cash at beginning and end of work shift
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Esthetician Degree - Esthetician
Lanier Technical College
05.2024
Skills
- LANGUAGES ADDITIONAL SKILLS
- Fluent in Spanish
- Fluent in English
- Transactions and Cash Handling
- Customer Service
- Payment Processing
- Suggestive Selling
- Warm and Friendly
- Specials Promotion and Upselling
- Cash Register Operations
- Computer Skills
- Courteous Phone Demeanor
- Time management
- Administrative support expertise
- Esthetician license
- Currently getting my Laser license
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Managing records
- Follow-up care coordination
- Telephone etiquette
- Microsoft office
- HIPAA guidelines
- Medical billing and coding
Education
Gainesville, GA
Contact
Cumming, Ga 30040
Timeline
Patient Care Liaison
Marietta Facial Plastic Surgery & Aesthetics
09.2024 - Current
Target
Style Consultant
01.2023 - 08.2024
Izumi Bistro Waitress/ Food Runner
On
09.2019 - 10.2022
Ingles Supermarket,
Cashier
02.2019 - 04.2019
Esthetician Degree - Esthetician
Lanier Technical College
Similar Profiles
Madison HigginbothamMadison Higginbotham
Surgical Center & Nurse Supervisor at Robb Facial Plastic Surgery & AestheticsSurgical Center & Nurse Supervisor at Robb Facial Plastic Surgery & Aesthetics
NANCY BELLNANCY BELL
Office Manager at Refine Facial Plastic Surgery And AestheticsOffice Manager at Refine Facial Plastic Surgery And Aesthetics
Ramy FreemanRamy Freeman
MEDICAL ASSISTANT at Levisage ENT & Facial Plastic SurgeryMEDICAL ASSISTANT at Levisage ENT & Facial Plastic Surgery
Camila PinhoCamila Pinho
General Education Teacher, Grade 8 Spanish at South Forsyth Middle SchoolGeneral Education Teacher, Grade 8 Spanish at South Forsyth Middle School
Kevin PilotoKevin Piloto
Sales Associate at T-MobileSales Associate at T-Mobile