Glenn Broadbent
Acworth
Summary
Dynamic professional with extensive experience in customer service and team management, notably as General Manager at Dunkin' Donuts. Proven track record in enhancing sales and fostering employee satisfaction through effective coaching and problem-solving. Skilled in budget management and relationship building, driving success in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Target
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
General Manager
Dunkin' Donuts
11.2019 - 07.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager
McDonald's Restaurant
04.2015 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Integrated Health Science
Kennesaw State University
Kennesaw, GA05-2026
Bachelor of Arts - Modern Languages
Kennesaw State University
Kennesaw, GA05-2026
Bachelor of Science - Nursing
University of Central Florida
Orlando, FL05-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Goal oriented
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Brought in 63 new customers.
Certification
- Certified Nursing Assistant, BOCES Albany - 6 months
- Certified Bartender, ABC Bartending - 1 week
- SERVSAFE, McDonald's - 1 week
- SERVSAFE, Dunkin Donuts - 1 week
Languages
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Sales Associate
Target
11.2024 - Current
General Manager
Dunkin' Donuts
11.2019 - 07.2023
Manager
McDonald's Restaurant
04.2015 - 11.2021
Bachelor of Science - Integrated Health Science
Kennesaw State University
Bachelor of Arts - Modern Languages
Kennesaw State University
Bachelor of Science - Nursing
University of Central Florida
Similar Profiles
Tavin JacobsenTavin Jacobsen
Service and Engagement Team Leader at TargetService and Engagement Team Leader at Target
Neiphatarr SelassieiNeiphatarr Selassiei
Fulfillment Associate at TargetFulfillment Associate at Target
Paige CampbellPaige Campbell
Style Sales Associate at TargetStyle Sales Associate at Target
Kelsey PenningtonKelsey Pennington
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
Ali GillamAli Gillam
Disney College Program Intern at Walt Disney World ResortDisney College Program Intern at Walt Disney World Resort