Summary
Overview
Work History
Education
Skills
Timeline
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Glenntoria Lowe

Augusta

Summary

Dynamic and customer-focused professional with extensive experience at Dollar Tree, excelling in appointment scheduling and customer assistance. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in managing operations and training staff, ensuring compliance with company standards while fostering a positive shopping experience.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist/Scheduler

Trutherapy Lpc
02.2025 - 08.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.

Cleaning Crew Member

Masters
04.2025 - 04.2025
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.

Assistant Store Manager

Dollar Tree
11.2023 - 01.2025
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Retail Sales Associate

At Home Store
09.2019 - 10.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.

Education

High School Diploma -

George P. Butler High School
Augusta
05-2018

Skills

  • Appointment scheduling
  • Telephone etiquette
  • Customer assistance and interaction

Timeline

Cleaning Crew Member

Masters
04.2025 - 04.2025

Front Desk Receptionist/Scheduler

Trutherapy Lpc
02.2025 - 08.2025

Assistant Store Manager

Dollar Tree
11.2023 - 01.2025

Retail Sales Associate

At Home Store
09.2019 - 10.2023

High School Diploma -

George P. Butler High School

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Glenntoria Lowe