Gloria Pako-Maradung

• Facilitating the country skills plan and new business initiatives to build functional and technical competence which enhances customer service in stores
• Delivering training and assessing effective and sustainable training.
• Coaching and assessing learners' competence using effective assessment and competency evaluation methodologies and criteria.
• Energizing and motivating learners when delivering training.
• Staying informed on current and new initiatives, company policies, and procedures
• Providing feedback and making recommendations to store management of individuals assessed and found to be not yet competent.
• Kept training program operations within strict budget guidelines and documented all expenses.

• Provided professional and cost-effective warehousing and distribution service to stores and head office through-
• Controlling stock movement to ensure optimal stock holding.
• Managing and controlling expenses according to budget.
• Maintained a safe and hygienic warehouse environment according to Woolworths policy.
• Management and development of 25 staff members.
• Facilitated movement of stock to 17 stores across the country
• Provided world-class customer service to all stores and head office.
• Disposing of obsolete equipment.
• Handled and coordinated the company CSI projects.
• Lead and developed warehouse team to deliver unparalleled customer service.
• Collaborated closely with logistics team to stay on top of related requirements such as driver availability, equipment maintenance, and routing issues.
• Resolved customer complaints related to shipping delays or damages promptly and professionally.

Under the Ministry of Presidential Affairs, Governance and Public Administration Office of the District Commissioner;

• I coordinated, prepared, and monitored the implementation of the District Development Plans
• I participated in the activities of DDP 6, 7, and 8.
• Coordinated projects from conception to completion, ensuring timely delivery.
• Coordinated district development and planning structures/ committees as a secretariat and chairperson in some.
• Coordination and compilation of District Annual Development Plans
• Liaised between different departments to ensure cohesive business operations.
• Compilation of briefing notes for honorable ministers.
• Coordinated district-wide initiatives to enhance community engagement and outreach.