Gloria Welch
Macon
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Emory Healthcare/Houston Healthcare
Warner Robins
01.2022 - Current
- Collected payments from patients in business office and bedside at hospital.
- Assisted patients with billing inquiries and resolved errors.
- Established payment plans and payroll deductions for patients and employees.
- Provided financial assistance support for medical bills to patients and employees.
- Maintained strict HIPAA compliance by safeguarding confidential patient information.
- Mentored new hires, sharing best practices for navigating insurance requirements.
- Streamlined precertification processes through efficient tracking systems and urgent case prioritization.
- Cultivated strong relationships with referring physicians' offices to coordinate shared patient appointments.
Medical Front Office Receptionist
Central Georgia Cancer Care
Macon
04.2019 - 02.2020
- Cultivated strong patient relationships to build loyalty and trust in practice services.
- Streamlined front desk operations to enhance patient satisfaction and respond to inquiries promptly.
- Executed accurate billing procedures, securing timely payments from patients and insurance providers.
- Ensured strict confidentiality of patient information by adhering to HIPAA regulations and medical office policies.
Paraprofessional
Bibb County School District
Macon
07.2017 - 07.2018
- Facilitated social skill development in students through structured activities and positive reinforcement techniques.
- Cultivated parent relationships by employing effective communication strategies, enhancing parental engagement.
- Delivered timely feedback on assignments to clarify improvement areas and acknowledge student achievements.
- Designed visually engaging bulletin boards to highlight student work and reinforce key lesson concepts.
Medical Front Office Receptionist
First Choice Primary Care
Macon
04.2014 - 03.2017
- Facilitated efficient guest check-in and check-out procedures, ensuring hassle-free experiences.
- Promptly resolved billing discrepancies, fostering strong client trust in organization.
- Safeguarded sensitive customer information by adhering to strict privacy standards.
- Upheld confidentiality of sensitive data to protect both customer and business interests.
Education
Some College (No Degree) - Human Services
Mercer University
Macon, GADiploma - Medical Assisting
Central Georgia Technical College
Macon, GA06.2007
High School Diploma -
Westside High School
Macon, GA05.2005
Skills
- Insurance verification expertise
- Prior authorization knowledge
- Professionalism and ethics
- Patient confidentiality adherence
- HIPAA compliance
- Medical billing familiarity
- Communication skills
- Appointment scheduling
- Phone and email etiquette
- Customer service
Timeline
Patient Access Representative
Emory Healthcare/Houston Healthcare
01.2022 - Current
Medical Front Office Receptionist
Central Georgia Cancer Care
04.2019 - 02.2020
Paraprofessional
Bibb County School District
07.2017 - 07.2018
Medical Front Office Receptionist
First Choice Primary Care
04.2014 - 03.2017
Some College (No Degree) - Human Services
Mercer University
Diploma - Medical Assisting
Central Georgia Technical College
High School Diploma -
Westside High School