Godwin O'kon
Powder Springs
Summary
Dynamic operations leader with extended background / broad-based competencies and a proven track record at Mountain Express LLC, Gas Express LLC, and Premier Petroleum Company, excelling in strategic planning and operational efficiency. Skilled in data analysis and people development, I drive growth initiatives and enhance customer satisfaction through innovative solutions and effective communication. Committed to continuous improvement and fostering high-performing teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
Premier Petroleum Company
01.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks, timely and effective products deliveries.
- Monitored budget and utilized operational resources, including collaboration with carriers for superior service.
- Oversaw day-to-day operation activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Actively researches industry trends and monitors competitions to be knowledgeable of best practices and new products in the respective market, and improved service quality for customers.
- Championed ongoing professional development for team members by providing access to training opportunities and fostering a culture of continuous improvement.
Regional Operations Manager
Mountain Express LLC.
05.2019 - 01.2023
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Ensure the role of category manager by assuring that the respective products / services are delivered on schedule, at the negotiated price, and meet the quality standards of the company.
- Coordinates implementation, training / development of product/service to stores (including planograms, store reset's, item information, etc.).
- Evaluates internal sales and margin performance to identify opportunities for improvement and introduction of new products and services. Serves as a point of contacts for vendors and field.
- Work with supervisors to negotiate for the lowest possible cost fot the respective product/service, balance against the optimum quality and schedule needs.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Traveled to over 5 locations per week to manage each store and perform reviews of individual market managers and employees.
Regional Manager - Alabama
Gas Express LLC
02.2016 - 05.2019
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Actively researches industry trends an monitors competitors to be knowledgeable of best practices and new products in the respective market
- Negotiate contracts and programs and analyze margins, and conducts research to determine and recommend on best fit suppliers and vendors.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Education
Bachelor of Arts - Communications
St Mary University
Twickenham, United Kingdom05-1990
Skills
- Operational efficiency and oversight
- Analyze Data
- Knowledge of Profit & Loss Statement
- People development and innovation
- Marketing and merchandizing
- Strategic planning
- Strategic planning and execution
- Proficient in MS Office Suit (Excel, MSWord and PowerPoint)
Certification
Business Leadership Certification - Pilot Travel Centers LLC.
Timeline
Director of Operations
Premier Petroleum Company
01.2023 - Current
Regional Operations Manager
Mountain Express LLC.
05.2019 - 01.2023
Regional Manager - Alabama
Gas Express LLC
02.2016 - 05.2019
Bachelor of Arts - Communications
St Mary University
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