Gopinadha Dappili
Atlanta,MI
Summary
Pre-Sales Engineer with 16 years of experience driving customer success by delivering tailored technical solutions, providing expert guidance throughout the sales cycle, and increasing product consumption by 3X through effective cross-selling and up-selling strategies.
Led the ideation and development of AI/ML solutions from POC to production, presenting to business and tech executives, and successfully creating industry-specific AI/ML solutions that generated leads worth over $1.5M in annual recurring revenue(ARR).
Overview
19
19
years of professional experience
Work History
Sr. Solution Engineer
Confluent
01.2024 - Current
- Identified scalability and reliability issues with an existing message bus platform at one of the largest Telecom providers in the US
- Designed a highly scalable and reliable solution using Confluent, collaborating with Professional Services for implementation
- This improvement boosted customer experience by 60%, and played a crucial role in supporting their 5G network expansion
- Identified a manual work in financial/earning report analysis, developed a Gen AI solution to summarize reports, provide key insights, and integrate with real-time data sources, then led a webinar with a partner, resulting in >$1M pipeline generation
- Identified the need for enhanced observability on Confluent Cloud as one of the digital native customer data and usage grew, collaborated with product and engineering teams to deliver the required features within 3 months, resulted in strengthening the strategic partnership and mitigating competitor threats, saved >$10M ARR churn
- Identified costly data pipelines across multiple customers due to repetitive computations in downstream systems, conducted a tech talk demonstrating how Confluent products address these challenges cost-effectively with tailored demos, resulting in the capture of new use cases with ARR exceeding $800K
- Led Network SME group, collaborating with customers to troubleshoot networking issues, resulting in an initial ARR of $500K across multiple customers, and documented troubleshooting guides to share with SE teams for future reference
- Identified opportunities to upsell Confluent Flink, Data governance, prove value with POCs and collaborated with business value to demonstrate the value to the customer executives, led to secure new workloads worth >$2M ARR
- Also, documented this process to other SEs for future reference
Solution Engineer
Confluent
05.2022 - 01.2024
- Provided solution to modernize batch ETL with real time streaming ETL for one the largest job sites in the US, worked closely with the Sales team and closed initial deal $3M and partnered with Professional Services(PS) during the implementation phase resulting in revenue growth by 20% from upsell and contextual Advertisements
- This results in an increase in Confluent consumption 180% YOY and customer continued to create new revenue streams using real-time data
- Developed a solution to capture real-time fault and performance metrics from network devices, using the data to enable autoscaling of 5G infrastructure, resulted in a 30% increase in users retention and helped the customer to stay ahead of the competition
- Collaborated with sales and business value teams to propose a cost-effective, multi-region Confluent Cloud solution to one of the commercial real estate customer facing loss $5-8M/year in data ingestion platform outages, included PS for implementation, closed an initial $250K ARR deal, and increased consumption to $1M ARR within 9 months
- Re-architected a payments processing solution for a regional bank to address security and supportability issues with open-source usage, collaborating with the sales team to secure a $500K ARR deal and partnering with Professional Services during the implementation phase
- Conducted webinars on Messaging infrastructure modernization, SIEM modernization, Data Warehouse modernization with technical demos, resulted in workloads with an initial ARR $350K across 3 customers and generated pipeline worth $500K
Sr. Solution Architect
Confluent
01.2022 - 04.2022
- Architected zero downtime migration of 15 Open Source Kafka clusters to Confluent on Kubernetes and created tailored operational guides to customer to support day-2 to day-n operations, customer requested extension of engagement for additional implementation/architecture work, resulted in $200K PS deal
- Created reusable observability dashboards for Confluent platform on Dynatrace, enabling multiple customers to streamline their Confluent monitoring setup and reducing setup time by 60%
- Onboarded and mentored 3 Solution Architects and 2 Consulting Engineers, providing guidance and support for their initial customer engagements and provided guidance based on CSAT review
Solution Architect
Confluent
05.2020 - 01.2022
- Designed and implemented migration of 50 Open Source Kafka workloads to Confluent cloud, configured secure networking between customer VPC to Confluent cloud VPC
- Spearheaded customer adoption of Confluent KSQL post-migration to Confluent Cloud, collaborating with the sales team to secure a new deal worth $150K ARR
- Architected and implemented HIPAA compliant 20 Confluent platform clusters in 5 months and supported the production migration, contributed to overall success, verified by CSAT score of 100%
- Performed Confluent platform health checks, identified bottlenecks, and optimized for high throughput and low latency use cases, validating improvements with benchmark testing that resulted in a 20% reduction in latency
Team Lead/Solution Architect
Prokarma
09.2018 - 05.2020
- Led the expansion of a single-member team to 11, driving the successful implementation of a cloud-native order management system capable of handling 5,000 requests per second
- Architected and led the implementation of 40 interfaces for an Order Management System using Pivotal Cloud Foundry, APIGEE, Spring Boot, Rabbit MQ, and Grafana, ensuring seamless integration and operational efficiency
- Led the ideation and development of real-time operational dashboards that reduced customer issue resolution time by 60%, as reported by the customer support team
- Developed a reusable pattern for the order management system, streamlining processes and reducing acquisition time by 30%
Sr. Developer
Genuine Parts Company
04.2016 - 09.2018
- Designed and implemented a real-time inventory system using TIBCO, Cassandra, and Spring Boot, resulting in an 8% increase in online and store sales, as reported by business teams
- Ideated and implemented AI solution to search auto parts by an image using Tensor flow, Python and Google vision API
- Trained model with 10TB part images and extracted features
- Developed a python micro service to read the part image, inference against feature store to identify auto part details
- Integrated with real-time inventory platform to show the availability of the part and time takes to delivery the part
- Solution helped improve online customer experience, led to a 5% increase in online sales
Sr. Consultant
TIBCO Software
08.2014 - 04.2016
- As part of the digital transformation journey, designed and implemented 140 TIBCO interfaces for enterprise integrations
- Mentored consultants to deliver customer implementations and making them ready for billable projects, led to $300K PS deal
- Upsell TIBCO products and collaborated with the Sales team and contributed to growth in ARR by 20%
Sr. Programmer Analyst
L Brands
02.2014 - 08.2014
- Supported enterprise integration platform which critical platform order management, inventory management handling holiday season sales $3B
- Created an automated script using linux, reduced disaster recovery time by 50% and helped to increase the storage capacity quickly during the holiday season
Consultant
TIBCO Software
09.2011 - 02.2014
- Implemented 80 TIBCO interfaces for integrating with SAP ECC, Peoplesoft and created design and operational documents
- Contributed to reusable logging and exceptional framework, adopted by 100 customers to reduce time to detect production issues by 30%
- Contributed to overall success of TIBCO implementation, verified CSAT score of 100%
Associate
Cognizant
04.2006 - 09.2011
- Implemented 40 TIBCO interfaces for integrating with Oracle, CRM and created design and operational documents
- Designed and developed web services/REST and exposed existing systems as new web services for the enterprise using JAVA technologies
- Designed and developed various B2B integrations with EDI customers
- Developed test scripts and configured testing tools to automate integration, functional, regression, and performance testing
Education
Bachelors of technology(B.Tech) - Computer sciences
JNTU
HYDERABAD01.2005
Mathematics/Physics/Chemistry(M.P.C) -
AP State Board
HYDERABAD01.2001
S.S.C -
AP State Board
HYDERABAD01.1999
Skills
- Cloud
- Machine learning
- Data governance
- Data engineering
- BigData
- Real-time streaming
- Data analytics
- Data pipelining
- Mathematics
Accomplishments
- As part of the strategic SE team, managed 10+ customers with ARR over $1M, collaborated with product and engineering teams to unlock blockers for customers and provided proactive support, resulted in increased consumption by 40%.
- In FY 24, partnered with AEs to identify co-selling opportunities with CSPs and ISVs. Led a proof of value demonstration, which resulted in an increase in consumption by 20% across 7+ accounts.
- Led a team of 5 networking SMEs (SEs and CSTAs) to implement networking security and debug a complex customer setup and create reusable networking artifacts, resulting in a 50% reduction in customer onboarding time.
- In FY23 & FY22, exceeded goals by achieving 180% of the target, which led to earning a spot in the President's Club and being recognized as SE of the Year.
- In FY22, acquired over 6 new customers, helped them innovate using data, and demonstrated Confluent value, leading to a consumption growth by 10% within 2 months.
- Worked with product management and engineering to share customer feedback, shaping the roadmap and leading to the development of new features that boosted customer retention by 10% and mitigated competitor threats.
- Architected and led a team to migrate the order management system for one of the largest U.S. telecom customers to the cloud, reducing operational costs by 30% and improving customer support response time by 40%.
- Architected and implemented an AI/ML solution for searching auto parts by image, rolled it out to multiple stores, and drove a 5% increase in sales.
Technicalportfolio - Componenttechnology
AWS, Azure, GCP, AWS-Bedrock, Azure-OpenAI, GCP-VertexAI, AWS-EKS, GCP-Kubernetes service, AWS-KMS, Azure-KMS, VPC peering, Privatelink, OpenAI, LangChain, Pytorch, Tensorflow, Ray, Confluent, Spark, Flink, MySQL, Oracle, Postgres, Cassandra, Python, Java
Personal Information
Title: Sr. Solution Engineer
Presentationsandwebinars
- Presented Confluent offerings in Data in motion (Confluent) local event.
- Presented at AWS DCSummit on Data streaming and GenAI.
- Webinar on How to Build a Real-Time RAG-Enabled AI Chatbot on financial documents.
- Represented Confluent at AWS Re:Invent-2024.
Timeline
Sr. Solution Engineer
Confluent
01.2024 - Current
Solution Engineer
Confluent
05.2022 - 01.2024
Sr. Solution Architect
Confluent
01.2022 - 04.2022
Solution Architect
Confluent
05.2020 - 01.2022
Team Lead/Solution Architect
Prokarma
09.2018 - 05.2020
Sr. Developer
Genuine Parts Company
04.2016 - 09.2018
Sr. Consultant
TIBCO Software
08.2014 - 04.2016
Sr. Programmer Analyst
L Brands
02.2014 - 08.2014
Consultant
TIBCO Software
09.2011 - 02.2014
Associate
Cognizant
04.2006 - 09.2011
Bachelors of technology(B.Tech) - Computer sciences
JNTU
Mathematics/Physics/Chemistry(M.P.C) -
AP State Board
S.S.C -
AP State Board
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