Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Alford

Carrollton,GA

Summary

I have been in the service industry for 3 years. I am able to multi-task in an efficient way, accommodate the customer to have a memorable experience, and fulfill the duties that the job requires. I am a people person and enjoy making sure that all my guests leave with a personalized experience and want to come back. I am able to delegate, I am proactive in finding a problem and fixing it without having to be asked, and I prioritize team work and being a dependable co-worker and employee.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Taco Mac
08.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server/Bartender

Applebee's Grill + Bar
11.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Junction Supervisor

Eagles Landing Country Club
08.2021 - 11.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and met with my superior weekly to discuss what needed to be changed and what needs needed to be met.
  • Conducted weekly inventory checklists and handled liquor orders.
  • Set overall vision and provided team leadership.

Server/Beverage Cart Attendant

Mirror Lake Golf Club
08.2019 - 08.2021
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted guests and inquired into beverage choices.
  • Greeted new customers, discussed specials and took drink orders.
  • Engaged in suggestive selling and other sales techniques.
  • Multi-tasked in a timely manner by: taking down orders, running food/beverages, making sure the customer was satisfied with their purchase and taking payments.
  • Facilitated large caliber parties such as: graduation celebrations, tournaments, luncheons, and holiday parties.

Education

No Degree - Nursing

Jacksonville State University
Jacksonville, AL

Master in Cosmetology - Cosmetology

Aveda Institute
Atlanta, GA
11.2024

Skills

  • Warm and Friendly
  • Team Player
  • Cool Under Pressure
  • Food and Beverage Service
  • Guest Satisfaction

Certification

Liquor Permit

Food Safety

Timeline

Server

Taco Mac
08.2022 - Current

Server/Bartender

Applebee's Grill + Bar
11.2021 - Current

Junction Supervisor

Eagles Landing Country Club
08.2021 - 11.2021

Server/Beverage Cart Attendant

Mirror Lake Golf Club
08.2019 - 08.2021

No Degree - Nursing

Jacksonville State University

Master in Cosmetology - Cosmetology

Aveda Institute

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Grace Alford