GRACE DANIELS
Valdosta
Summary
Healthcare operations leader with hands-on experience in practice administration across multi-site organizations. Experienced in optimizing workflows, enhancing team performance, and managing financial operations. Strong foundation in business strategy and leadership, complemented by expertise in billing and compliance.
Overview
8
8
years of professional experience
Work History
Practice Administrator
SENTA Partners
02.2025 - Current
- Partnered with senior leadership on growth initiatives, service line expansion, and operational scalability.
- Managed daily operations of healthcare practice, enhancing workflow efficiency.
- Facilitated communication among physicians, staff, and patients, improving operational coordination.
- Monitored financial performance and assisted in budget preparation processes.
- Oversaw recruitment and onboarding, ensuring new employees were integrated effectively into practice.
Office Manager
SENTA Partners
03.2024 - 02.2025
- Oversaw scheduling and logistics for meetings and corporate events, ensuring timely execution and resource allocation.
- Coordinated communication between departments to improve workflow collaboration and efficiency.
- Managed office supplies inventory and procurement processes to ensure seamless operations.
- Managed office inventory and placed new supply orders.
- Collaborated with leadership on operational reporting, staffing models, and performance improvement initiatives.
Patient Services Manager
SENTA Partners
11.2023 - 03.2024
- Oversaw patient services across 12+ locations, enhancing front-end collections through streamlined processes.
- Developed and implemented patient service policies and procedures, elevating customer satisfaction levels.
- Implemented patient feedback systems to enhance service quality and satisfaction.
- Trained staff on customer service standards and patient interaction protocols, fostering a patient-centered culture.
- Ensured that all patient inquiries were handled efficiently and effectively according to established protocols.
Revenue Cycle Team Lead
SENTA Partners
08.2022 - 11.2023
- Led billing team to ensure timely and accurate invoicing processes.
- Acted as subject matter expert and primary resource for team members, supporting complex billing and coding inquiries.
- Approved refund requests and credit balances, ensuring compliance and accuracy prior to submission.
- Collaborated with leadership on operational reporting and staffing models to drive performance improvement initiatives.
- Reviewed and resolved discrepancies in customer accounts efficiently.
Billing Supervisor
Valdosta Orthopedic Associates
08.2020 - 07.2022
- Managed patient accounts and resolved billing discrepancies effectively.
- Led billing staff to achieve accuracy in invoicing processes.
- Audited insurance claims for compliance with policies and guidelines.
- Coordinated with healthcare providers to clarify billing information.
- Created billing reports for management review and strategic analysis.
- Trained new team members on billing software and procedures.
- Communicated with patients regarding outstanding balances and payment options.
Billing Specialist
ENT & Allergy Associates
06.2018 - 08.2020
- Managed insurance claims submissions and tracked payment statuses diligently.
- Processed patient billing inquiries, resolving discrepancies to enhance patient satisfaction.
- Answered patient inquiries about billings, payments, and account status to ensure clarity and support.
- Updated billing systems with changes in insurance policies and patient information.
- Investigated incorrect billings and processed refunds as necessary.
- Collaborated with various departments to enhance workflow efficiency.
Education
MBA -
Valdosta State University
12-2026
Certified Professional Coder
AAPC
08-2021
BBA - Healthcare Administration
Valdosta State University
12-2017
Skills
- Practice management
- Operations leadership
- Revenue management
- Financial management
- Patient Scheduling
- KPI oversight
- Compliance
- Strategic planning
- Team Leadership
Timeline
Practice Administrator
SENTA Partners
02.2025 - Current
Office Manager
SENTA Partners
03.2024 - 02.2025
Patient Services Manager
SENTA Partners
11.2023 - 03.2024
Revenue Cycle Team Lead
SENTA Partners
08.2022 - 11.2023
Billing Supervisor
Valdosta Orthopedic Associates
08.2020 - 07.2022
Billing Specialist
ENT & Allergy Associates
06.2018 - 08.2020
MBA -
Valdosta State University
Certified Professional Coder
AAPC
BBA - Healthcare Administration
Valdosta State University