Emily Holmes
Ellijay
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with hospitality services and workflow optimization. Eager to learn or applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Bartender Apprentice
The Roof
07.2023 - 12.2024
- Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.
- Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
- Arranged bottles and glasses in attractive and functional position to support efficient drink preparation and promotion of beverages.
- Closed out cash register and prepared cashier report at close of business.
- Maintained clean and sanitary bar by washing, wiping and sterilizing counters, sinks, utensils, shelves and storage areas.
- Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue.
- Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
Head Hostess
The Roof
12.2021 - 12.2024
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Hostess
Dino's Italian Restaurant
09.2019 - 07.2020
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - History
University of North Georgia
Dahlonega, Georgia08-2027
Skills
- Guest services
- Beverage recipes
- Greeting and seating
- Hygiene practices
- Reservation planning
- POS system operation
- Exceptional communication
- Attention to detail
Timeline
Bartender Apprentice
The Roof
07.2023 - 12.2024
Head Hostess
The Roof
12.2021 - 12.2024
Hostess
Dino's Italian Restaurant
09.2019 - 07.2020
Bachelor of Arts - History
University of North Georgia
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