Grace Jordan
Canton
Summary
Versatile professional with extensive experience in customer-facing roles, skilled in managing high-pressure environments. Strong organizational abilities and effective communication enhance guest satisfaction. Proven track record in maintaining operational efficiency and cleanliness while delivering exceptional service.
Overview
2
2
years of professional experience
Work History
Barista
Dunkin' Donuts
Canton
05.2026 - Current
- Prepared and served beverages following established recipes and standards.
- Maintained cleanliness and organization of workstations throughout shifts.
- Operated point-of-sale system to process customer transactions efficiently.
- Assisted customers with menu selections and provided product recommendations.
- Managed inventory levels and restocked supplies as needed during shifts.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
HOST/ TO GOS
O'Charleys
Canton
06.2025 - Current
- Managed seating arrangements and resolved guest complaints to enhance overall dining experience.
- Greeted guests in a friendly and professional manner, providing excellent customer service.
- Answered phone calls to take reservations and address guest questions and concerns.
- Presented positive first impression of establishment's high standards by delivering exceptional service.
- Assisted servers and bussers during high-volume shifts by efficiently running food and clearing tables.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- Stocked service areas with supplies to deliver faster service to guests.
- Trained new hosts on procedures to ensure consistent delivery of exceptional guest service.
- Completed opening and closing procedures according to set standards.
SALES ASSOCIATE
aerie by American Eagle Outfitters
Woodstock
11.2024 - 01.2025
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment.
- Maintained an average of $[x] in client sales each month.
- Communicated with customer support for clarity on questions that were not answered in the online FAQs.
- Built rapport with clients by providing quality customer service and problem solving.
- Performed cleaning tasks, keeping store neat and organized.
- Greeted customers warmly and offered assistance.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized merchandise displays to promote higher levels of customer engagement.
HOSTESS/SERVER ASSISTANT
Sidelines Bar and Grill
Holly Springs
08.2024 - 11.2024
- Presented positive first impression of establishment's high standards by delivering exceptional service.
- Seated guests and efficiently managed wait list to optimize flow.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Maintained lobby cleanliness by ensuring tables and chairs were wiped down regularly.
- Performed closing duties, including restocking supplies and cleaning dining areas for next service.
Education
HIGH SCHOOL -
I-Grad Virtual Academy
Canton, GA05-2026
Skills
- Time management
- Customer interaction
- Order preparation
- Product recommendations
- Customer engagement
- Reliability and punctuality
- Beverage preparation
- Cash register operation
- Merchandising display
- Multitasking skills
- Communication excellence
- POS system operation
Timeline
Barista
Dunkin' Donuts
05.2026 - Current
HOST/ TO GOS
O'Charleys
06.2025 - Current
SALES ASSOCIATE
aerie by American Eagle Outfitters
11.2024 - 01.2025
HOSTESS/SERVER ASSISTANT
Sidelines Bar and Grill
08.2024 - 11.2024
HIGH SCHOOL -
I-Grad Virtual Academy