Grace Kerlin
Marble Hill,GA
Summary
Dynamic team leader with a proven track record at each place worked, skilled in conflict resolution and team motivation. Enhanced customer satisfaction through effective coaching and performance monitoring. Adept at employee training and inventory management, fostering a collaborative environment that drives success and improves service quality.
Overview
4
4
years of professional experience
Work History
Team Leader
Whataburger
10.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly, including lowering service times down to 3 min with amazing service and food.
Cashier
Zaxbys
02.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility, which had consistently resulted in a very high and/or 100 rating on health inspections.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Head Hostess
Bent Tree Tavern
07.2021 - 02.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure, even up to parties as big as 60 (Bingo night).
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Dawson County Highschool
Dawsonville, GA05-2024
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Employee scheduling
- Hiring and training
- Work Planning and Prioritization
- Inventory tracking and product orders
- POS operation
- Conflict resolution
Timeline
Team Leader
Whataburger
10.2023 - Current
Cashier
Zaxbys
02.2023 - 10.2023
Head Hostess
Bent Tree Tavern
07.2021 - 02.2023
High School Diploma -
Dawson County Highschool
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