Grace Orton
Dahlonega
Summary
Professional with progressive experience in fine dining establishments. Skilled at training staff to highest standards of customer service. Superior communication skills and record of making sound decisions in high-pressure work environments.
Overview
7
7
years of professional experience
Work History
Wine Steward
Kaya Winery and Vineyard
Dahlonega
10.2024 - Current
- Presented curated wine lists, effectively upselling premium bottles by offering a range of options across various price points.
- Guided customers in selecting wines tailored to preferences and food pairings, enhancing their dining experience.
- Facilitated wine tastings and educational sessions for visitors and club members, enriching their knowledge and appreciation of wines.
- Maintained inventory of wines, ensuring accurate stock levels and organization.
Server
Frogtown Cellars
Dahlonega
01.2024 - 10.2024
- Provided exceptional customer service in a fast-paced winery environment.
- Served food to customers with care, ensuring timely delivery and an exceptional dining experience.
- Greeted and seated guests, fostering a welcoming atmosphere and facilitating efficient guest flow.
- Ensured cleanliness and organization of dining areas and service stations, enhancing guest comfort and experience.
- Coordinated event setup and worked seamlessly with the team to ensure smooth execution and guest satisfaction.
Event Staff
The Classic Center
Athens
01.2022 - 09.2022
- Coordinated logistics for event materials, ensuring timely delivery and setup.
- Configured event spaces to meet client specifications and adhere to venue guidelines.
- Addressed guest inquiries, delivering high-quality customer service throughout events.
- Partnered with team members to ensure cleanliness and organization of event spaces.
Event Staff
The Loft at Due South
Peachtree City
12.2018 - 03.2020
- Configured event spaces to meet client specifications and venue guidelines, ensuring seamless execution.
- Monitored event flow, addressing issues promptly to enhance guest experience.
- Addressed guest inquiries with prompt and friendly service, enhancing overall event satisfaction.
- Worked with team members to uphold cleanliness and organization, contributing to positive event atmosphere.
Education
High School Diploma -
Mcintosh High School
Peachtree City, GA05-2021
Some College (No Degree) - Psychology
University of North Georgia
Dahlonega, GA03-2026
Skills
- Wine knowledge
- Event planning
- Event coordination
- Time management
- Customer service
- Team collaboration
- Conflict resolution
- Communication skills
Personal Information
Age: 23
Timeline
Wine Steward
Kaya Winery and Vineyard
10.2024 - Current
Server
Frogtown Cellars
01.2024 - 10.2024
Event Staff
The Classic Center
01.2022 - 09.2022
Event Staff
The Loft at Due South
12.2018 - 03.2020
High School Diploma -
Mcintosh High School
Some College (No Degree) - Psychology
University of North Georgia