Grace Pioli
Macon,GA
Summary
Always THE positive person with a smile along with being a hard working, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Always looking to learn and grow!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Ride The Wave Therapy Services
12.2023 - 01.2024
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Used catalyst to document patient information, progress notes, and treatment plans throughout sessions. Along with creating SOAP notes for each client at the end of each day recording their daily data using fusion.
- Conducting preference assessments at the beginning of each session with a client to identify the most effective reinforcers/ motivators for that specific client. Developed and implemented reinforcement systems to encourage positive behaviors.
- Worked as part of an amazing collaborative team to address changing needs of children and families.
Server
Salt Life
09.2022 - 01.2024
- Served food and beverages promptly with focused attention to ALL customers needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally.
- Explained menu items and suggested appropriate options for food allergy concerns. Along with communicating directly to the kitchen in the case of allergy's/ food restrictions.
- Learned and followed local alcohol laws while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular and new customers.
- Ensured a memorable/ satisfying dining experience.
- Occasional server checkout which includes being in charge of the cleanliness of the specific section assigned, making sure all other servers are aware of their tables and complete their opening/running and closing side work.
- Maintained 3-4 table sections along with completing necessary/helpful side work with a smile.
Private Nanny
Private Family Care
10.2022 - 10.2023
- Established an great relationship with the children (3 year old and 1 year old) and parents!
- Daily responsibilities include: feeding the 3 year old balanced snacks throughout the day, assisting with potty training, expanding her social and learning skills, feeding both 3 year old and 1 year old lunch following set lunch/nap times, cleanup of lunchtime (wiping down surfaces, washing plates and sweeping floors).
- Weekly activities include: going for walks to the beach, storytime at the local library, exploring the farmers market, arts and crafts, doing puzzles and reading books.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing in the morning to begin the day.
- Assisted with light housekeeping duties as well as running errands.
Cashier Team Lead
Sweet Kneads
08.2021 - 05.2022
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
- Led closing procedures and conducted cashier drops, cash control, and cash drawer monitoring
Daycare Teacher
Lakeview Academy
01.2021 - 05.2021
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Beverage Cart Attendant
Oak View Country Club
04.2020 - 08.2020
- Greeted guests and inquired into beverage choices.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Retail Sales Associate
Palmetto Moon
05.2019 - 08.2019
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Issued receipts and processed refunds, credits or exchanges.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Cashier
Chic-Fil-A
11.2018 - 04.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Howard High School
Macon, GA05.2019
Skills
- Creative Thinking
- Team Leadership
- Complaint Resolution
- Very Reliable and very Responsible
- Detail-Oriented
- Cash Handling
- Team Collaboration
- Basic Mathematics
- Calm and Professional Under Pressure
- Excellent time management
- Educational Support
- Activities Planning
Certification
- First Aid/CPR Certified
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
Ride The Wave Therapy Services
12.2023 - 01.2024
Private Nanny
Private Family Care
10.2022 - 10.2023
Server
Salt Life
09.2022 - 01.2024
Cashier Team Lead
Sweet Kneads
08.2021 - 05.2022
Daycare Teacher
Lakeview Academy
01.2021 - 05.2021
Beverage Cart Attendant
Oak View Country Club
04.2020 - 08.2020
Retail Sales Associate
Palmetto Moon
05.2019 - 08.2019
Cashier
Chic-Fil-A
11.2018 - 04.2019
High School Diploma -
Howard High School
- First Aid/CPR Certified
- RBT - Registered Behavior Technician
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