Grace Psalmonds
Atlanta
Summary
Dynamic professional with proven expertise in sales and customer service, notably at Perspire Sauna Studio. Excelled in upselling and retail loss prevention, enhancing customer satisfaction and loyalty. Skilled in problem-solving and excellent communication, consistently achieving positive outcomes in high-stress situations. Demonstrated leadership by training staff, underscoring a commitment to team success and operational excellence.
Overview
5
5
years of professional experience
Work History
Sales Associate
Perspire Sauna Studio
02.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Hospitality Worker
DAS BBQ
01.2021 - Current
- Trained new staff members on proper customer service and hospitality policies.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Baker
Crumbl Cookies
01.2020 - 08.2022
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Trained and supervised new employees on bakery operations and procedures.
- Operated cash registers and processed payments accurately.
- Managed customer service operations, including taking orders and resolving complaints.
Education
Chamblee High School
05-2025
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Excellent communication skills
- Problem-solving skills
- Sales expertise
- POS system operation
Timeline
Sales Associate
Perspire Sauna Studio
02.2023 - Current
Hospitality Worker
DAS BBQ
01.2021 - Current
Baker
Crumbl Cookies
01.2020 - 08.2022
Chamblee High School
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