Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Slewitzke

Roswell

Summary

Dynamic hospitality professional with over 7 years of customer service experience and proven leadership in high-volume environments. Currently serving as General Manager of a successful breakfast and lunch restaurant, specializing in staff training, scheduling, payroll management, and enhancing guest relations. Renowned for adaptability in fast-paced situations and a service-first philosophy that emphasizes the vital role of hospitality in creating meaningful guest experiences. Eager to leverage these skills and Delta's core values of safety, service, and professionalism as a Flight Attendant, fostering loyalty and repeat business through exceptional customer interactions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Gracious Plenty Breakfast & Lunch
03.2023 - Current
  • Lead daily operations for a high-volume restaurant, overseeing scheduling, payroll, and front-of-house training.
  • Resolve customer concerns with professionalism and empathy, ensuring a welcoming environment.
  • Train and mentor all FOH staff, instilling hospitality standards and service excellence.
  • Uphold safety, sanitation, and compliance standards in all areas of operation.
  • Adapt quickly to challenges and maintain composure while supporting both guests and team members.

Shift Lead

Deep Roots Wine Market & Tasting Room
11.2022 - 01.2024
  • Supervised staff during shifts, supporting smooth daily operations.
  • Shared wine knowledge and recommendations with guests to enhance service.
  • Assisted management with opening, closing, and guest experience responsibilities.

Server

Gracious Plenty Breakfast & Lunch
07.2018 - 03.2023
  • Delivered attentive, professional service in a fast-paced environment.
  • Anticipated guest needs and ensured a high level of satisfaction.
  • Assisted in onboarding and training new staff to uphold service standards.

Education

High School Diploma - Hospitality Management

Roswell High School
Roswell, GA
05-2018

Bachelor of Science - Hospitality Management

Kennesaw State University
Kennesaw, GA
12-2026

Skills

  • Service excellence & guest relations
  • Adaptability in dynamic environments
  • Conflict resolution & de-escalation
  • Team leadership & staff training
  • Scheduling & payroll management
  • Strong multitasking under pressure
  • ServSafe certified in food & beverage safety

Certification

ServSafe Certified – Food & Beverage Safety

Timeline

General Manager

Gracious Plenty Breakfast & Lunch
03.2023 - Current

Shift Lead

Deep Roots Wine Market & Tasting Room
11.2022 - 01.2024

Server

Gracious Plenty Breakfast & Lunch
07.2018 - 03.2023

High School Diploma - Hospitality Management

Roswell High School

Bachelor of Science - Hospitality Management

Kennesaw State University
Grace Slewitzke