Grace Slewitzke
Roswell
Summary
Dynamic hospitality professional with over 7 years of customer service experience and proven leadership in high-volume environments. Currently serving as General Manager of a successful breakfast and lunch restaurant, specializing in staff training, scheduling, payroll management, and enhancing guest relations. Renowned for adaptability in fast-paced situations and a service-first philosophy that emphasizes the vital role of hospitality in creating meaningful guest experiences. Eager to leverage these skills and Delta's core values of safety, service, and professionalism as a Flight Attendant, fostering loyalty and repeat business through exceptional customer interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Gracious Plenty Breakfast & Lunch
03.2023 - Current
- Lead daily operations for a high-volume restaurant, overseeing scheduling, payroll, and front-of-house training.
- Resolve customer concerns with professionalism and empathy, ensuring a welcoming environment.
- Train and mentor all FOH staff, instilling hospitality standards and service excellence.
- Uphold safety, sanitation, and compliance standards in all areas of operation.
- Adapt quickly to challenges and maintain composure while supporting both guests and team members.
Shift Lead
Deep Roots Wine Market & Tasting Room
11.2022 - 01.2024
- Supervised staff during shifts, supporting smooth daily operations.
- Shared wine knowledge and recommendations with guests to enhance service.
- Assisted management with opening, closing, and guest experience responsibilities.
Server
Gracious Plenty Breakfast & Lunch
07.2018 - 03.2023
- Delivered attentive, professional service in a fast-paced environment.
- Anticipated guest needs and ensured a high level of satisfaction.
- Assisted in onboarding and training new staff to uphold service standards.
Education
High School Diploma - Hospitality Management
Roswell High School
Roswell, GA05-2018
Bachelor of Science - Hospitality Management
Kennesaw State University
Kennesaw, GA12-2026
Skills
- Service excellence & guest relations
- Adaptability in dynamic environments
- Conflict resolution & de-escalation
- Team leadership & staff training
- Scheduling & payroll management
- Strong multitasking under pressure
- ServSafe certified in food & beverage safety
Certification
ServSafe Certified – Food & Beverage Safety
Timeline
General Manager
Gracious Plenty Breakfast & Lunch
03.2023 - Current
Shift Lead
Deep Roots Wine Market & Tasting Room
11.2022 - 01.2024
Server
Gracious Plenty Breakfast & Lunch
07.2018 - 03.2023
High School Diploma - Hospitality Management
Roswell High School
Bachelor of Science - Hospitality Management
Kennesaw State University