Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Grace Clara Itsiembou Moussavou

Atlanta

Summary

"Customer service professional with 3 +years of experience . Adept at building rapport with customers, resolving complex issues, and exceeding customer satisfaction targets. Proven ability to increase customer retention and improve overall customer experience."

Overview

3
3
years of professional experience

Work History

Manager of Operations

Willie Rae's
Atlanta
02.2024 - Current
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.

Manager of Operations

Flying Biscuit
Atlanta
02.2022 - 05.2025
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.

Education

ESL - Business

Academy of Interactive Entertainment
Atlanta GA
07-2017

Skills

  • I’am a very organized and hardworking person I’m good with people and I have a very strong customer service skill , I’ve been a manager that will serve host clean when needed and expected I will make sure all the customers are satisfied and have a wonderful experience

Languages

French
Native/ Bilingual

Timeline

Manager of Operations

Willie Rae's
02.2024 - Current

Manager of Operations

Flying Biscuit
02.2022 - 05.2025

ESL - Business

Academy of Interactive Entertainment
Grace Clara Itsiembou Moussavou