Gracibel Hansen
Winston
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities, also bilingual. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Unified Premier Women's Care
09.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Performed various administrative tasks by filing, copying and faxing documents.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Medical Receptionist/Assistant
METRO HEALTH AND WELLNESS
08.2023 - 08.2024
- Welcome patients and family members while providing excellent customer service
- Gather patient information, verify insurance, and obtain pre-certification
- Answer and direct phone calls using a multi-line phone system, emails, and managing correspondence
- Clerical duties such as filing, photocopying, and scanning documents
- Electronic Medical Records –Epic, Meditech, and Athena
- Obtain signatures for treatments and collect copays
- Explain policies regarding services, pricing, insurance billing, and payments
- Schedule/confirming appointments and laboratory services
- Sterilize medical equipment
- Attention to detail and accuracy in data entry and record keeping
- Proficient in Microsoft Office Suite, Word and Excel
- Handle sensitive information in a confidential matter
- Maintaining a clean waiting room and organized work area
- Ability to work both independently and collaboratively as a team
- Point of sale check-out
Registrar
LAS PALMAS MEDICAL CENTER
12.2022 - 04.2023
- Welcome patients and family members in a professional matter
- Gather patient information, verify insurance, and obtain pre-certification/authorization
- Answer phone calls and redirect phone calls to the proper departments
- Enter patient information into EMR
- Obtain signatures for treatments and collect copays
- Explain policies regarding services, pricing, insurance billing, and payments
- Schedule/confirming appointments, reminders, and surgeries
- Maintaining a clean waiting room and work area
- Ability to work both independently and collaboratively as a team
- Analytical, problem solving, and attention to detail
- Provide excellent customer service
Property Preservation Processor
ALTISOURCE
02.2021 - 08.2022
- Perform inspections on properties for damage or defects
- Preparing and maintaining records and documenting work performed from vendors
- Respond to client/vendor emails and send spreadsheets daily to all vendors
- Respond to items released from client and supporting issues
- Strong detail oriented personality
- Collect any and all missing information from vendors
- Ability to work independently as well as within teams
- Proficient in Microsoft Word and Excel
Police Officer/Senior Citizen Liaison Officer/Desk Officer/Lockup Keeper
CHICAGO POLICE DEPARTMENT
10.2004 - 03.2019
- Prepare daily reports/schedules for officers
- Greet customers and answer phones
- Prepare and write bonds for officers
- Lockup keeper and fingerprinting duties
- Extreme ability to act courteously in difficult situations
- Patrol assigned areas of the city
- Observe and take appropriate action in event of suspicious activity
- Investigate reported crimes, enforce traffic ordinances, interview witnesses
- Preserve and protect crime scenes
- Answer calls for protection of life and property
- Operate and use weapons and equipment associated with law enforcement activities
- Consult with officers and upper management on various assignments and missions
- Conducted training sessions for senior citizens that focused on fraud, identity theft, and scams
- Arranged alternative shelter options for seniors without HVAC service in their homes
- Performed senior citizen checks to ensure adequate temperature was maintained within their homes
Education
Associate Degree -
Roosevelt University
12.1995
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Collaboration and teamwork
- Customer service
- Office administration
- Patient registration
- Insurance verification
- Reminder calls
- Co-payment collections
- Computer proficiency
- Athena and Epic systems
LANGUAGES
Spanish
Awards
CHICAGO POLICE DEPARTMENT, 8 Honorable Mentions, 3 Complimentary Letters, NATO Summit Award Presidential Election Deployment Award, Attendance Recognition, 2009 Crime Reduction Award
Timeline
Medical Receptionist
Unified Premier Women's Care
09.2024 - Current
Medical Receptionist/Assistant
METRO HEALTH AND WELLNESS
08.2023 - 08.2024
Registrar
LAS PALMAS MEDICAL CENTER
12.2022 - 04.2023
Property Preservation Processor
ALTISOURCE
02.2021 - 08.2022
Police Officer/Senior Citizen Liaison Officer/Desk Officer/Lockup Keeper
CHICAGO POLICE DEPARTMENT
10.2004 - 03.2019
Associate Degree -
Roosevelt University
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