Grant Gonzalez
Warner Robins
Summary
Dynamic Air Force Network Technician with expertise in hardware installation and network security, recognized for enhancing operational efficiency and reliability. Proven ability to troubleshoot complex issues and deliver exceptional customer service. Successfully implemented large-scale network projects, ensuring compliance with military standards while training junior technicians to foster a collaborative team environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Air Force Network Technician
U.S. Air Force Active Duty
04.2024 - Current
- Installed and configured network equipment, ensuring reliable connectivity across multiple platforms.
- Monitored network performance and resolved issues to maintain optimal operational efficiency.
- Assisted in troubleshooting hardware and software problems, enhancing response times and service reliability.
- Collaborated with team members to execute maintenance schedules for network systems, ensuring minimal downtime.
- Documented network configurations and changes, supporting compliance with military standards and protocols.
- Trained junior technicians on network procedures and best practices, fostering knowledge sharing within the team.
- Conducted routine inspections of networking hardware, identifying potential failures before they impacted operations.
- Implemented security measures to safeguard sensitive data against unauthorized access or breaches.
- Installed 9300 Cisco Switches, and VOIP systems for data communications networks.
- Replaced failed hardware in server rack systems, swapping old gen hardware, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Collaborated with team members for successful implementation of large-scale network projects.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Worked with outside vendors for fiber installations and service.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Troubleshot hardware and software to determine and rectify network problems.
- Performed system patches, service packs, hot fixes and new security configurations.
- Supported company-wide IT initiatives, sharing expertise on networking best practices with colleagues across departments.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Performed necessary maintenance to support network availability.
- Installed patches and performed backups, system builds and image updates.
- Provided exceptional customer service by promptly addressing user concerns and technical issues.
- Assisted in the installation of new network infrastructure, resulting in increased efficiency.
- Worked with ISE Servers Solar winds and Secure CRT 9.6 to ensure Cisco Software complied with the network.
- Assigned application access, security roles and permissions.
Valet Driver
JW Marriot Austin
11.2023 - 04.2024
- Parked and retrieved vehicles efficiently, ensuring client satisfaction and vehicle safety.
- Assisted customers with luggage and inquiries, enhancing overall guest experience.
- Maintained cleanliness of parking area, promoting a welcoming environment for guests.
- Coordinated with team members to optimize vehicle flow during peak hours.
- Adapted quickly to changing schedules and high-volume demands in fast-paced environments.
- Conducted routine checks on parked vehicles to ensure security and prevent damage.
- Communicated effectively with management regarding operational challenges and customer feedback.
Education
Bachelor of Arts - Computer Animation
Full Sail University
Winter Park, FL05-2023
High School Diploma -
Rock Ridge High School
Ashburn, VA05-2017
Skills
- Hardware installation
- Network configuration
- Network troubleshooting
- Wireless networking
- Switches and routers
- Network security
- Software configuration
- Networking hardware installation
- Ticket management
- VoIP systems
- IP addressing
- Disaster recovery planning
- Network documentation
- Network installation
- Network monitoring
- Switch installation
- Failure resolution
Accomplishments
- Supervised team of 3 staff members to return Cisco switches to the base network.
- Achieved Cisco switch configuration and installations through effectively by upgrading the IOS, updating configurations and applying them in Secure CRT, adding Switches to ISE to ensure they speak to the network, and installing hardware.
- Responded to tickets assigned to me in ServiceNow to return users to the network.
- Performed port-scans enabling us to remove old copper cable to clean up network racks.
- installed new Cisco switches to upgrade the bases network.
- Performed Tech Refreshes to keep the bases network up to date.
- Configured Cisco switches for the production network which involved correctly coding over 3000 software command lines thus providing Airfield Mgmt the automated resources to control flightline operations.
- Configured and Installed multiple switch stacks.
Certification
- CompTIA Security+
- Top Secret Clearance (TSS)
- Bachelors Degree of Arts
- High School Diploma
- Certified Network Technician, United States Air Force - April 2024 - Now
Languages
English
Native or Bilingual
Timeline
Air Force Network Technician
U.S. Air Force Active Duty
04.2024 - Current
Valet Driver
JW Marriot Austin
11.2023 - 04.2024
Bachelor of Arts - Computer Animation
Full Sail University
High School Diploma -
Rock Ridge High School