Greer Connor
Atlanta,GA
Summary
Experienced hazardous waste professional with over 7 years of expertise in managing people and projects within the automotive sector. Seeking a management position in the environmental services field to contribute to waste disposal compliance, staff training and development, and operational excellence. Dedicated to ensuring the proper handling and disposal of hazardous materials, and committed to making a positive impact in the industry.
Overview
17
17
years of professional experience
Work History
Household Hazardous Waste Leader (HHW)
CENTER FOR HARD TO RECYCLE MATERIALS (CHaRM)
01.2023 - Current
- WASTE MANAGEMENT: Responsible for proper chemical identification, segregation, packaging and labeling of household hazardous waste for storage and transportation
- HEALTH AND SAFETY LEADERSHIP: Trained nine staff members and 20+ volunteers how to safely participate in the HHW section of CHaRM
- CUSTOMER SERVICE EXPERTISE: Answer questions tailored to the needs of the attendees, emphasizing the importance of proper hazardous waste disposal and provide information on acceptable materials and facility procedures
- SAFETY COMPLIANCE: Implement and enforce safety protocols for staff and participants to prevent accidents and ensure proper waste management
- OPERATIONAL PERFORMANCE: Address and resolve any issues that arise during operation, including logistical challenges, participant concerns, and safety hazards
Commercial Experience Manager
PIRELLI TIRE LLC
01.2021 - 11.2022
- SAFETY MANAGEMENT & TRAINING EXPERTISE: Conceived of and produced a training video and new tour protocol for all visitors to the manufacturing plant. Invested budget in updated PPE, enhancing the experience of participants and achieved zero reportable incidents in the first year of use
- EMPLOYEE COMPLIANCE AND COST CONTROL: Created "SafePack," a program that required staff to submit proof that they packed PPE before leaving for travel. Costs for purchase of additional PPE while traveling reduced 85% in the first year
- CROSS-TEAM COLLABORATION: Transformed a 50+ slide lecture into a podcast-style product discussion and brand introduction with live chat and Q&A features, earning high customer satisfaction and resulting in enterprise-wide launch
- PRODUCT & SERVICE INNOVATION: Utilized user insights to uncover opportunities to shape best-in-class experiences, leveraging research analysis to assess and map areas poised for product and service innovation
Customer Insights Manager
THE GOODYEAR TIRE AND RUBBER COMPANY
06.2014 - 01.2020
- PROJECT MANAGEMENT: Led B2B customer needs assessments, planning and building research protocols, interviewing users, validating concepts to mitigate risks of go-to-market failure
- PERSONNEL LEADERSHIP: Learned to properly delegate tasks to two direct reports based on strengths, tenure and business needs. Conducted regular feedback sessions and yearly performance reviews
- REPORTING AND DOCUMENTATION: Scheduled all yearly and refresher courses for OSHA and MSHA for group members visiting or working at an industrial, manufacturing or mining site. Records submitted to an overall compliance document for the larger R&D organization
- CUSTOMER RELATIONSHIP MANAGEMENT & BUSINESS DEVELOPMENT: Stayed in regular contact and revised messaging with customers post-engagement, converted 5/10 customers to higher levels of service in 18 months
Product Management Co-op
GENERAL ELECTRIC, LIGHTING DIVISION
01.2013 - 01.2014
- SYSTEM DESIGN & DEVELOPMENT: Built an innovative tracking system to monitor the Energy Star qualification process, providing on-demand access to product approval status across the organization and all key stakeholders
- PROCESS IMPROVEMENT: Contributed to a 66% reduction in product activation timelines, implementing lean startup strategies throughout the software packaging and graphics review process to expedite efforts
Regional Program Coordinator
OHIO ASSOCIATION OF FOODBANKS
01.2008 - 03.2012
- STATEWIDE TRAINING LEADERSHIP: Structured and facilitated multi-day onsite training events for diverse end-users, offering semi annual train-the-trainer sessions for nonprofit organizations to support their ability to enroll members in benefits programs
- ADVOCACY & ENGAGEMENT: Participated in monthly planning to expand access to public benefits for Ohioans, ensuring large and small organizations were equipped with the tools and training to support their residents
Education
MBA -
Case Western Reserve University
Cleveland, OHBachelor of Arts -
Ithaca College
Ithaca, NYSkills
- Hazardous Waste Management
- Team Management
- Strategic Planning
- Project Management
- Opportunity Identification
- Cross-Functional Collaboration
- Communication & Reporting
- B2B Oriented Activities
- Customer Needs Assessment
Languages
German
Professional Working
Timeline
Household Hazardous Waste Leader (HHW)
CENTER FOR HARD TO RECYCLE MATERIALS (CHaRM)
01.2023 - Current
Commercial Experience Manager
PIRELLI TIRE LLC
01.2021 - 11.2022
Customer Insights Manager
THE GOODYEAR TIRE AND RUBBER COMPANY
06.2014 - 01.2020
Product Management Co-op
GENERAL ELECTRIC, LIGHTING DIVISION
01.2013 - 01.2014
Regional Program Coordinator
OHIO ASSOCIATION OF FOODBANKS
01.2008 - 03.2012
MBA -
Case Western Reserve University
Bachelor of Arts -
Ithaca College
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