Greg Walden
Villa Rica
Summary
Dynamic Senior Product Manager with ATT, skilled in product lifecycle management and effective communication. Successfully led cross-functional teams to innovate product strategies, enhancing customer satisfaction and driving market growth. Expert in competitive analysis and stakeholder engagement, fostering strong business partnerships to achieve strategic objectives.
Overview
23
23
years of professional experience
Work History
Senior Product Manager
ATT
Bedminster
07.1999 - 02.2019
- Facilitated stakeholder meetings to gather feedback and align priorities.
- Managed product lifecycle from concept through launch and iteration.
- Led cross-functional teams to develop innovative product strategies.
- Collaborated with engineering to define product specifications and requirements.
- Conducted market research to identify customer needs and trends.
- Analyzed competitive landscape to inform strategic decision-making processes.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Collaborated with other departments to coordinate strategic marketing activities.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Partnered with sales and marketing teams to devise pricing models, messaging and sales collateral.
- Coordinated with engineering staff to determine best technical implementation methods and schedule.
- Identified market trends, gathered customer feedback and analyzed competitive landscape to develop new product ideas.
- Collaborated cross-functionally with engineering, design, marketing, sales and operations teams to define requirements for new products.
Customer Service Manager
ATT
Bedminster
09.1995 - 07.1999
- Managed customer service teams to ensure high-quality support delivery.
- Implemented efficient processes to streamline service operations and improve response times.
- Analyzed customer feedback to identify trends and areas for improvement.
- Maintained up-to-date knowledge of products and services offered by the company.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Education
Bachelor of Arts - Radio And Television Broadcasting
California State University, Northridge
Northridge, CA02-1972
Skills
- Effective communication
- Stakeholder engagement
- Product lifecycle management
- Product team leadership
- Cross functional leadership
- Technical acumen
- Competitive market analysis
- Business partnership development
- Market research
Timeline
Senior Product Manager
ATT
07.1999 - 02.2019
Customer Service Manager
ATT
09.1995 - 07.1999
Bachelor of Arts - Radio And Television Broadcasting
California State University, Northridge