Gregory E Poole
Lawrenceville
Summary
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
4
4
years of professional experience
Work History
Host
Taco Mac Restaurant
01.2026 - Current
- Greeted and seated guests promptly to enhance dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
To-Go Specialist
Taco Mac Restaurant
01.2026 - Current
- Monitored inventory levels for take-out supplies, facilitating seamless ordering processes.
- Implemented feedback mechanisms from customers to improve the quality of to-go services offered.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
Catering Staff Member
Jim N Nicks Bar-B-Q
06.2025 - 12.2025
- Assisted in food preparation and presentation for large events.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with team members to ensure timely service delivery.
- Provided exceptional customer service, addressing guest inquiries efficiently.
To-Go Specialist
Jim N Nicks Bar-B-Q
05.2025 - 12.2025
- Coordinated to-go orders ensuring accuracy and timely service for customer satisfaction.
- Assisted in maintaining cleanliness and organization of to-go station, promoting efficient operations.
- Adapted quickly to changing menu items and specials, enhancing customer experience during peak hours.
- Supported team members by providing training on proper packaging techniques for to-go orders.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
Team Trainer
Chick-fil-A
05.2023 - 02.2025
- Developed training materials to enhance team knowledge and service quality.
- Conducted onboarding sessions for new team members, ensuring smooth integration into operational workflows.
- Facilitated ongoing training workshops to reinforce best practices in customer service and food safety.
- Monitored team performance, providing feedback to improve individual and group productivity.
Team Member
ABM Janitorial Services
08.2024 - 10.2024
Team Leader
Chick Fil A
05.2023 - 07.2024
- Led team in delivering exceptional customer service to enhance guest satisfaction.
- Trained and mentored new employees on operational procedures and service standards.
- Streamlined inventory management processes to ensure timely supply replenishment.
- Implemented safety protocols to maintain a secure work environment for staff and customers.
- Monitored food quality and presentation standards to uphold brand reputation.
Team Member
Chick-fil-A
04.2024 - 06.2024
- Delivered exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted team in food preparation and assembly, ensuring quality standards.
- Operated point-of-sale system efficiently to process orders accurately.
Team Member
Chick-fil-A
04.2022 - 05.2023
Education
High School Diploma -
Collins Hill
Suwanee, GATimeline
Host
Taco Mac Restaurant
01.2026 - Current
To-Go Specialist
Taco Mac Restaurant
01.2026 - Current
Catering Staff Member
Jim N Nicks Bar-B-Q
06.2025 - 12.2025
To-Go Specialist
Jim N Nicks Bar-B-Q
05.2025 - 12.2025
Team Member
ABM Janitorial Services
08.2024 - 10.2024
Team Member
Chick-fil-A
04.2024 - 06.2024
Team Trainer
Chick-fil-A
05.2023 - 02.2025
Team Leader
Chick Fil A
05.2023 - 07.2024
Team Member
Chick-fil-A
04.2022 - 05.2023
High School Diploma -
Collins Hill