Gregory Pritchard
Atlanta
Summary
Dynamic Lead Fiber Optic Technician with a proven track record at Outsource, excelling in fiber splicing and quality assurance. Recognized for enhancing team performance through effective training and implementing safety compliance measures. Committed to continuous improvement, optimizing project efficiency, and delivering exceptional customer service in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Lead Fiber Optic Technician
Outsource
Atlanta, GA
06.2025 - Current
- Supervised installation and maintenance of fiber optic systems, ensuring compliance with industry standards.
- Trained junior technicians on advanced splicing techniques and safety protocols to enhance team performance.
- Coordinated project schedules, optimizing resource allocation for timely completion of installations.
- Conducted quality assurance inspections to verify system integrity and troubleshoot connectivity issues.
- Developed training materials for new staff, streamlining onboarding processes and improving knowledge retention.
- Implemented best practices for fiber optic cable management, reducing downtime during service interruptions.
- Led initiatives to upgrade equipment and tools, enhancing overall operational efficiency within the team.
- Maximized project efficiency by creating detailed work schedules for the entire technician team.
- Contributed to company reputation with professional communication skills when interfacing with clients during installations or follow-up visits.
- Collaborated with other departments such as engineering, construction, or outside plant teams to ensure smooth execution of projects involving multiple stakeholders across the organization.
- Provided valuable input during the planning phase by contributing expertise on fiber optic technology and capabilities.
- Maintained accurate records of completed projects, inventory usage, and equipment maintenance for future reference and budgeting purposes.
- Ensured safety compliance by conducting regular inspections of installed fiber optic systems.
Fiber Optic Technician / Field Technician
Outsource
Atlanta, GA
12.2024 - 06.2025
- Installed and maintained fiber optic cables ensuring optimal signal quality.
- Conducted routine inspections and troubleshooting of fiber networks to identify issues.
- Utilized fusion splicing techniques to join optical fibers accurately and efficiently.
- Collaborated with team members to execute project plans and meet deadlines consistently.
- Implemented best practices for equipment handling, enhancing safety compliance across operations.
- Documented installation processes and maintenance activities for future reference and audits.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
Field Service Technician
Comcast Cable Company
Miramar, FL
08.2019 - 11.2024
- Diagnosed and resolved technical issues in cable service installation and maintenance.
- Conducted equipment inspections, ensuring compliance with safety standards and operational protocols.
- Assisted customers with troubleshooting and provided effective solutions to enhance user experience.
- Collaborated with team members to streamline service delivery processes, improving efficiency.
- Led initiatives to optimize field operations, resulting in improved response times and customer retention.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Education
High School Diploma -
Miramar High School
Miramar, FLSkills
- Fiber optic terminations
- Fiber splicing expertise
- Safety compliance
- Continuous improvement mindset
- Preventive Maintenance
- Quality assurance standards
Timeline
Lead Fiber Optic Technician
Outsource
06.2025 - Current
Fiber Optic Technician / Field Technician
Outsource
12.2024 - 06.2025
Field Service Technician
Comcast Cable Company
08.2019 - 11.2024
High School Diploma -
Miramar High School