Gregory Rainey Jr
Atlanta
Summary
Organized and reliable administrative professional with experience in government operations and data management. Experienced in handling sensitive information, maintaining accurate records, and communicating across teams in remote and office environments. Known for working independently, staying productive, and meeting performance goals with minimal supervision.
Overview
7
7
years of professional experience
Work History
Administrative Support Specialist
Georgia Department of Revenue
East Point, GA
02.2025 - Current
- Processed and maintained tax-related documents, ensuring accuracy, confidentiality, and compliance with departmental guidelines.
- Managed and updated records in internal databases, tracked workflow, and supported team operations to meet deadlines.
- Communicated with internal departments and external stakeholders to resolve account discrepancies and provide administrative support.
Customer Service Representative
Corporate Temps (City Of Roswell)
Roswell, GA
06.2024 - 07.2024
- Resolved customer inquiries efficiently, leading to noticeable improvements in satisfaction ratings.
- Worked closely with team members to streamline communication processes, enhancing overall response times.
- Analyzed customer feedback to identify service gaps, implementing changes that resulted in marked gains in retention.
Permit Technician
Corporate Temps (Dekalb County Government)
Decatur, GA
02.2024 - 07.2024
- Processed permit applications efficiently, reducing approval times and enhancing stakeholder satisfaction.
- Worked closely with various departments to streamline permit issuance, fostering teamwork and improving operational flows.
- Maintained accurate records of permit transactions to ensure compliance with regulations and facilitate audits.
Virtual Call Center Agent (Part Time)
Dynata
Atlanta, GA
09.2023 - 01.2024
- Provided exceptional customer service, fostering positive relationships and enhancing client satisfaction through active listening and problem resolution.
- Managed high-volume inbound calls, efficiently addressing inquiries and achieving measurable improvements in first-call resolution rates.
- Collaborated with team members to streamline communication processes, resulting in enhanced workflow and quicker response times to customer needs.
Stock Associate
Sweetwater Brewing Co
Atlanta, GA
07.2023 - 02.2024
- Fostered teamwork among staff to ensure timely restocking, resulting in enhanced customer satisfaction through product availability.
- Implemented a new restocking protocol, ensuring timely product availability and noticeably increasing customer satisfaction.
- Fostered a positive work environment by encouraging open communication, enhancing team morale and collaboration.
Sales Assistant
Strike ATL Marketing
Atlanta, GA
05.2022 - 11.2022
- Assisted in sales operations, contributing to increased customer engagement and generating noticeable revenue growth.
- Worked closely with the marketing team to implement promotional strategies, enhancing brand visibility and customer outreach.
- Fostered positive customer relationships, creating a welcoming environment that encouraged repeat business.
Order Picker
FedEx
TN
05.2019 - 08.2019
- Executed efficient order picking processes, ensuring timely shipments and enhancing overall delivery reliability.
- Conducted thorough inventory checks, minimizing discrepancies and maintaining accurate stock levels to support seamless operations.
- Worked closely with team members to optimize workflow, fostering a supportive environment that led to improved productivity.
Education
Bachelor of Arts - Marketing
Maryville College
Maryville, TN05.2022
High School Diploma - undefined
Memphis Catholic High School
Memphis, TN05.2018
Skills
- Verbal communication
- File organization
- Scheduling appointments
- Telephone reception
- Microsoft Office
- Marketing
- Client Account Management
- Sales
- Data Entry
- Customer Service
- Training
- Call Center
- Order Fulfillment
- Warehouse Operations
- Inventory Management
Timeline
Administrative Support Specialist
Georgia Department of Revenue
02.2025 - Current
Customer Service Representative
Corporate Temps (City Of Roswell)
06.2024 - 07.2024
Permit Technician
Corporate Temps (Dekalb County Government)
02.2024 - 07.2024
Virtual Call Center Agent (Part Time)
Dynata
09.2023 - 01.2024
Stock Associate
Sweetwater Brewing Co
07.2023 - 02.2024
Sales Assistant
Strike ATL Marketing
05.2022 - 11.2022
Order Picker
FedEx
05.2019 - 08.2019
High School Diploma - undefined
Memphis Catholic High School
Bachelor of Arts - Marketing
Maryville College