Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gregory Scharlau

Canton

Summary

Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Overview

6
6
years of professional experience
2016
2016
years of post-secondary education

Work History

Customer Experience Specialist

Diventures
Canton
06.2023 - Current
  • Built long-term customer relationships through attentive service, product expertise, and follow-ups, leading to repeat business and referrals.
  • Maintained organized records of repairs, sales transactions, and inventory management; collaborated with vendors and internal teams to ensure timely service and product availability.
  • Consistently exceeded monthly sales targets by staying current on product lines, promotions, and financing options to help customers make informed decisions.

Delivery Driver

Domino's Pizza
Canton
02.2020 - 03.2023
  • Delivered 20 to 30 customer orders per shift with quick, accurate and high standard of customer service.
  • Managed cash and card transactions with 100% accuracy and accountability, often handling over $1,000 in daily sales revenue.
  • Worked collaboratively with team members and management to meet nightly performance goals, helping increase store delivery efficiency by 12% over 12 months.

Education

Diploma - Auto Collision Repair

Lanier Technical College
Gainesville, GA
07.2025 - 09.2025

Forsyth Central High School
Cumming, GA

Skills

  • Sales Techniques - Skilled in needs-based selling, upselling, objection handling, and closing strategies
  • Communication Skills - Clear, persuasive verbal and written communication; active listener with strong interpersonal skills
  • Negotiation & Financing - Experience guiding customers through pricing, trade-ins, and financing options to meet both customer and dealership goals

Accomplishments

  • Eagle Scout, Boy Scouts of America

Awarded Nov, 2015

  • Achieved the highest rank in Scouting, earned by fewer than 5% of Scouts nationwide.
  • Recognized for commitment to service, integrity, and leadership throughout multi-year involvement in Scouting.

Timeline

Diploma - Auto Collision Repair

Lanier Technical College
07.2025 - 09.2025

Customer Experience Specialist

Diventures
06.2023 - Current

Delivery Driver

Domino's Pizza
02.2020 - 03.2023

Forsyth Central High School

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Gregory Scharlau