Griffin Moebs
Dallas
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Knowledgeable in automotive systems with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
5
5
years of professional experience
Work History
Service Advisor
Service Street Auto Repair
04.2025 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Auto Technician
Atlanta Luxury Motors
01.2024 - 03.2025
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
- Delivered top-notch service by staying up-to-date on the latest industry trends and technological advancements, allowing for innovative solutions to complex problems.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
- Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
Dismantler
Myers Auto Salvage
03.2023 - 11.2024
- Learning the ins and outs of every manufacturer's vehicles and the basics of how they each are built and the layout and quirks of each manufacturer
- Proactively communicated with clients and team members throughout the dismantling process, facilitating a smooth project execution and addressing any concerns promptly.
- Optimized inventory control through accurate record-keeping of recovered parts and materials.
- Maintained an organized work environment, allowing for efficient access to tools and resources needed for dismantling tasks.
- Improved workplace safety, adhering to company guidelines and industry standards during the dismantling process.
- Streamlined workflow processes, regularly evaluating equipment performance and suggesting improvements when necessary.
- Maintained organized and clean shop area.
- Contributed to sustainability efforts, ensuring proper disposal of hazardous materials following established protocols.
- Tagged and stored parts in proper warehouse locations.
Lead Tech
Take 5 Oil Change
01.2021 - 02.2023
- Management responsibilities including but not limited to, scheduling, payroll, oversight and supervision, customer care, and commission reports
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
Education
CHHS -
CHHS
Douglasville, GA06.2022
Skills
- Critical thinking
- Problem solving
- Listening and learning
- Communication
- Teamwork
- Attention to detail
- Adaptability
- Time management
- Suspension
- Brakes
- Cooling (ac and radiator)
- 4cyl engines
- Wiring
- General maintenance
- ABS systems
- Windows/regulators
- Steering components
- SRS airbag systems
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Excellent communication
- Service recommendations
- Complaint resolution
- Goal-oriented mindset
- Performance goals
- Workflow management
- Data entry
- Records management
- Customer retention
Additional Information
Works well in a fast paced environment with little supervision required.
Personal Information
Age: 20
Timeline
Service Advisor
Service Street Auto Repair
04.2025 - Current
Auto Technician
Atlanta Luxury Motors
01.2024 - 03.2025
Dismantler
Myers Auto Salvage
03.2023 - 11.2024
Lead Tech
Take 5 Oil Change
01.2021 - 02.2023
CHHS -
CHHS
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