Princess Griffith Aaron
Clarkston,GA
Summary
Focused Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Professional Management Specialist with experience working with teams to accomplish short- and long-term project goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Manager
Allied Universal Security Services
07.2023 - Current
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Implemented new processes to streamline workflow and improve overall efficiency within the team.
- Led team meetings focused on continuous improvement, fostering an environment of open dialogue and constructive feedback among team members.
- Trained new employees on company policies, procedures, and best practices, ensuring seamless integration into the team dynamic.
- Managed a diverse portfolio of over 39 clients, ensuring optimal results by tailoring strategies to individual needs.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Enhanced employee satisfaction and motivation through implementation of recognition program for training completion and skill advancement.
- Coordinated and prioritized required training courses for over 200 employees.
Captain
Paragon Systems, Inc
08.2018 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Prepared and recommended long-range plans for development of department personnel.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Evaluated report data to proactively adjust and enhance operations.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workshop work flow for over 250 employees.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Interviewed, hired and trained new employees for production positions.
- Set overall vision and provided team leadership.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Maintained compliance with company policies, objectives and communication goals.
- Handled NIH (National Institute Of Health) complaints, resolved issues and adjusted policies to meet changing needs.
President
SPFPA Union
11.2016 - 07.2023
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Resolved issues and recommended actions based on production and compliance reports.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Orchestrated positive media coverage and stakeholder relations as public face of company.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Led team of 15 other leaders reporting to Board of Directors
- Managed teams of 15 professionals focused on improving work force NIH initiatives
- Interviewed, supervised and motivated 10 staff members to achieve optimal productivity
- Specialize in negotiation between company and union for the CBA (collective bargaining agreement).
Security Officer/Supervisor
MVM Inc
10.2008 - 08.2019
- .Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Authorized entrance papers and granted or denied entrance to building.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored employee activities, confirming compliance with security regulations.
- Partnered with management to coach, discipline and manage employees.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Oversaw entry and exit of up to 500 employees and visitors daily.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to over 20 emergencies weekly
Education
Cosmetology
Maryland Beauty Academy of Essex
Baltimore, MD11.2016
High School Diploma -
Harbor City High School
Baltimore, MD06.2003
Skills
- Staff Management
- Winteam
- DOMO
- Policies and procedures
- Negotiation
- Strong Problem Solver
- Decision Making
- Time Management and Prioritization
- Verbal and Written Communication
- Customer Service
- Project Management
- Critical Thinking
- Teamwork and Collaboration
- Conflict Resolution
- Client relations
- Customer relationship management
- Staff training
- Schedule oversight
- Staff retention
- Staff hiring
Certification
Certification Adult First Aid/ CPR/ AED Children First Aid/ CPR/ AED Certificate Of MEB Aerosol Weapon OC Training English
Timeline
Client Manager
Allied Universal Security Services
07.2023 - Current
Captain
Paragon Systems, Inc
08.2018 - Current
President
SPFPA Union
11.2016 - 07.2023
Security Officer/Supervisor
MVM Inc
10.2008 - 08.2019
Cosmetology
Maryland Beauty Academy of Essex
High School Diploma -
Harbor City High School
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