Grsiell Zavaleta
Kennesaw,Ga
Summary
Dynamic professional with a proven track record at HOSP Solutions, excelling in team leadership and customer service. Enhanced guest satisfaction through effective problem-solving and food safety compliance, while training staff to optimize performance. Known for fostering a collaborative environment that drives operational excellence and reduces waste.
Professional Hospitality Manager with focus on breakfast services. Strong background in team collaboration, achieving results, and adapting to changing needs. Proven skills in staff supervision, customer service, and operational efficiency. Reliable, flexible, and results-driven, providing high standards in every aspect of service.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Breakfast Manager
HOSP Solutions
03.2024 - Current
- Serviced guests with food and beverage requirements.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Established strong relationships with vendors to ensure consistent product quality and timely deliveries.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Conducted regular performance evaluations for staff members, providing constructive feedback that encouraged growth within their roles.
- Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Implemented cost-control measures to optimize inventory management and reduce food waste.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
Guest Service Supervisor
TAC Staffing Services LLC
08.2021 - 03.2024
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
- Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
- Assisted in managing room inventory, optimizing occupancy rates, and maximizing revenue potential.
- Provided backup support for other departments when necessary which resulted in seamless guest experiences across all areas of the hotel.
- Mentored junior staff members on company policies and best practices leading to consistent levels of high-quality service delivery.
- Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.
- Spearheaded initiatives to address guest feedback, resulting in continuous improvements in service quality.
- Conducted regular team meetings, fostering a positive work environment and open communication among staff members.
- Developed strategies to consistently exceed guest expectations while maintaining cost-effectiveness of services provided.
- Managed conflict resolution between guests and employees when needed resulting in timely resolutions without escalation.
- Coordinated with maintenance teams to promptly resolve any reported issues affecting guest comfort or safety.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Trained junior team members in customer service strategies and property policies.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Led weekly staff meetings to maintain continuity of service and quality standards.
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Monitored team performance to confirm customer service standards were consistently met.
- Evaluated and promptly resolved lodging facility operational issues.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Oversaw day-to-day operations of 25 -room hotel with staff of 10 employees.
Education
GED -
Hispanic Center of Marista
Atlanta, GA01-2025
Skills
- Team motivation
- Food preparation
- Scheduling staff
- Organizational skills
- Food safety compliance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Effective communication
- Delegating assignments and tasks
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Breakfast Manager
HOSP Solutions
03.2024 - Current
Guest Service Supervisor
TAC Staffing Services LLC
08.2021 - 03.2024
GED -
Hispanic Center of Marista
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