Gustavo A. Medrano Cruz
Lilburn
Summary
Adaptable Service Technician with hands-on experience in tire services and routine automotive maintenance, including installation, rotation, balancing, repair, oil changes, and battery testing and replacement. Known for strong attention to detail, effective communication, and maintaining high safety standards in fast-paced shop environments.
Overview
5
5
years of professional experience
Work History
Service Technician
Walmart
Lawrenceville
06.2025 - Current
- Performed battery testing, diagnostics, and replacements to enhance vehicle reliability and customer satisfaction.
- Conducted routine maintenance, including oil and filter changes, to ensure optimal vehicle performance.
- Installed, rotated, balanced, and repaired tires utilizing professional shop equipment.
- Inspected vehicles for wear, leaks, and safety concerns, identifying potential issues to promote safety and reliability.
- Maintained a clean, organized, and safety-compliant work environment.
Assistant
Medrano Cruz & asociados
Lilburn
01.2023 - 06.2025
- Optimized document workflows and maintained organized records to support administrative operations.
- Leveraged accounting and administrative software expertise to streamline processes and improve accuracy.
- Facilitated cross-team collaboration using advanced proficiency in Windows OS and Microsoft Office Suite to enhance project outcomes.
- Delivered technical support for hardware and software to ensure seamless system performance.
- Quickly adapted to new software tools while demonstrating strong analytical skills to refine workflows.
Customer Service Representative
Teleperformance
Santo Domingo
06.2021 - 12.2022
- Provided exceptional customer support, efficiently resolving both routine and complex system issues to enhance user experience
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Managed customer accounts and updated information accurately.
- Strengthening team performance by mentoring colleagues in best practices, fostering a collaborative and high-achieving work environment.
Education
High School Diploma -
Gral. Belisario Peguero Guerrero
Santo Domingo01-2019
Skills
- Attention to detail
- Problem solving
- Flexible and adaptable
- Effective communication
- Team collaboration
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Service Technician
Walmart
06.2025 - Current
Assistant
Medrano Cruz & asociados
01.2023 - 06.2025
Customer Service Representative
Teleperformance
06.2021 - 12.2022
High School Diploma -
Gral. Belisario Peguero Guerrero