Gwendolyn Barnes
Covington
Summary
Patient-focused Medical Receptionist who enjoys working with all types of personalities and has experience in busy doctor's office settings. Knowledgeable in eClinical Works and medical terminology, with an expertise in cardiology. Organized with a foundation in records management and maintenance and appointment scheduling. Believe strongly in the importance of protecting patients' privacy. A team player who remains cool under pressure. Familiar with medical billing and coding. Adept at verifying insurance coverage, scheduling exams, and obtaining precertifications for tests and procedures. Patient oriented with strong attention to detail, professional telephone etiquette and organizational skills, as well as excellence in patient relations and 100% compliance with HIPPA. Energetic and detailed-oriented, offering a successful career history comprising 7 years.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Warehouse Associate
Prologistix
Conyers
03.2025 - 07.2025
- Accurately assembled and packed orders for shipment, ensuring proper labeling and documentation
- Maintained a clean and organized work area, promoting safety and efficiency
Label Machine Operator
KIK Consumer Products
Conyers
06.2018 - 02.2025
- Operated label machine to apply labels accurately and efficiently to products
- Monitored label machine performance, making adjustments as needed to ensure proper labeling
- Maintained inventory of labels and ensured an adequate supply for production needs
- Followed standard operating procedures (SOPs) for labeling processes to maintain consistency and compliance with regulations
- Troubleshooted label machine issues, identifying root causes and implementing solutions to minimize downtime
- Ensured all labeled products met company standards for appearance and legibility
- Maintained a clean work area, adhering to safety guidelines at all times
- Conducted regular inspections of labeled products for quality assurance purposes
Medical Receptionist
Suwanee Vision Center
Suwanee
05.2018 - 06.2018
- Check in/ check out patients
- Verify insurances and obtain authorizations
- Answering phones in a professional and courteous manner
- Prepare charts-assist the doctor by performing eye acuity, pressures, and fungus photo testing
- Create fee slips and bill insurance
- Orders glasses and contacts
- Check in orders and promptly call patient
Cashier
Shop Rite
Egg Harbor Township
11.2005 - 04.2018
- Kept work areas clean, neat and organized for maximum productivity.
- Notified management of security, vandalism and theft concerns.
- Described products and services in detail.
- Assisted customers in selecting items based on needs.
- Completed purchases using Point of Sale systems.
- Collected and stored coupons.
- Assisted on sales floor as needed to maintain service standards.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
Medical Receptionist
Dr. Rashmikant S. Desai
Absecon
04.2006 - 01.2016
- Obtained precertification for tests and procedures ordered by the doctor
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Ensured the waiting room looked neat and organized at all times.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Obtained payments from patients and scanned identification and insurance cards.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
- Professionally and courteously verified appointment times with patients.
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients' eligibility and claims status with insurance agencies.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Confidently and adeptly handled claim denials and/or appeals.
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Education
Associate's degree - Liberal Arts & Sciences
Southern New Hampshire University
RemoteDiploma - Medical Billing and Coding
Star Technical Institute
Egg Harbor Township, NJ 06.2005 - 12/2005
College prep -
Archbishop Keough High School
Catonsville, MD 09.1975 - 05.1979
Skills
Proficient in eClinical Works
- Multi-tasking ability
- Friendly demeanor
- Computer proficiency
- Cleanliness
- Adaptability
- Customer-oriented
- Active listening skills
- Credit card transaction
- Personable
- Employee relations
- Motivated team player
- Proficient in E Clinical
- Strong background in running register
- Time management skills
- Computer literate
- POS systems knowledge
- Merchandising
- Skilled problem solver
- Patient check-in
- Insurance verification
- Appointment scheduling
- Chart preparation
- HIPAA compliance
- Customer relationship management
- Healthcare documentation
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Typing and filing
- Reminder calls
- Payment collection
- Co-payment collection
- Front desk operations
- EMR / EHR
- Medical terminology
- Medical office procedures
- Medical records management
- Electronic medical records
- Verbal and written communication
- Maintain records
Certification
Driver's License
Timeline
Warehouse Associate
Prologistix
03.2025 - 07.2025
Label Machine Operator
KIK Consumer Products
06.2018 - 02.2025
Medical Receptionist
Suwanee Vision Center
05.2018 - 06.2018
Medical Receptionist
Dr. Rashmikant S. Desai
04.2006 - 01.2016
Cashier
Shop Rite
11.2005 - 04.2018
Diploma - Medical Billing and Coding
Star Technical Institute
06.2005 - 12/2005
College prep -
Archbishop Keough High School
09.1975 - 05.1979
Associate's degree - Liberal Arts & Sciences
Southern New Hampshire University