EPIC
Gwendolyn Boyd
LOGANVILLE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Highly-skilled phlebotomist with 25 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Lead Phlebotomist
CHILDREN HEALTHCARE ATLANTA
10.2023 - Current
- Verified proper storage and transportation of specimens to laboratories.
- Assisted in training new interns, ensuring proper phlebotomy techniques were followed.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Ensured accurate labeling of specimens, preventing mix-ups and guaranteeing correct test results.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Performed difficult venipunctures on patients with challenging veins, minimizing discomfort and increasing success rate.
- Reviewed and processed requisitions for laboratory tests.
- Participated in quality assurance and competency assessment initiatives.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Verified patients' identification for proper sample collection.
- Assisted in training and onboarding new phlebotomists.
- Reviewed patient records for accuracy and completeness.
- Centrifuged blood samples as outlined in clinical protocols.
LEAD PHLEBOTOMIST/Medical Assistant Supervisor
Piedmont Hospital Atlanta
03.2013 - 08.2023
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained accurate records of all samples collected, ensuring precise tracking throughout the testing process.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
MEDICAL ASSISTANT Supervisor
PIEDMONT CANCER INSTITUTE
05.2016 - 11.2019
- Completed EKGs and other tests based on patient presentation in office.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Assisted in developing policies and procedures that aligned with industry standards, ensuring consistent patient care across all areas of operation.
- Implemented mentorship program for new medical assistants, enhancing their skills and integration into team.
Clinical Medical Assistant Supervisor
Suburban Hematology Oncology Associates
11.1999 - 03.2015
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Managed daily operations of the clinic, including patient registration, rooming procedures, equipment maintenance, and staff scheduling.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Reduced appointment wait times by optimizing scheduling processes and coordinating with other departments for smooth patient flow.
Education
Bachelor of Science - NURSING
SOUTH COLLEGE
Atlanta, GAAssociate of Science - NURSING
SOUTHERN CRESCENT TECHNICAL
Associate of Science - Medical Insurance Coding
Purdue University Calumet
Hammond, INBachelor of Science - NURSING
Brenau University
Gainesville, GAHigh School Diploma -
GEORGE WASHINGTON CARVER HIGH SCHOOL
Atlanta, GA06.1994
Skills
- Butterfly Venipuncture
- CPR (First Aid)
- Staff Phlebotomy Training
- Specimen Processing
- Specimen handling
- Patient Care
- Recording data
- Instrument Sterilization
- Pediatric phlebotomy
- Injection Administration
- Appointment Scheduling
- Specimen labeling procedures
- Phlebotomy Technician (PT)
- Health Education
- Paperwork Processing
- Customer Service
- HIPAA
- Data Confidentiality
- Medical terminology knowledge
- Anatomy knowledge
Software
BEAKER
QUEST
LABCORP
SUNQUEST
Timeline
Lead Phlebotomist
CHILDREN HEALTHCARE ATLANTA
10.2023 - Current
MEDICAL ASSISTANT Supervisor
PIEDMONT CANCER INSTITUTE
05.2016 - 11.2019
LEAD PHLEBOTOMIST/Medical Assistant Supervisor
Piedmont Hospital Atlanta
03.2013 - 08.2023
Clinical Medical Assistant Supervisor
Suburban Hematology Oncology Associates
11.1999 - 03.2015
Bachelor of Science - NURSING
SOUTH COLLEGE
Associate of Science - NURSING
SOUTHERN CRESCENT TECHNICAL
Associate of Science - Medical Insurance Coding
Purdue University Calumet
Bachelor of Science - NURSING
Brenau University
High School Diploma -
GEORGE WASHINGTON CARVER HIGH SCHOOL
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