Summary
Overview
Work History
Education
Skills
Software
Licenses
Timeline
Generic

Gwendolyn Boyd

Loganville

Summary

Dynamic and detail-oriented Sr. Lead Phlebotomist at CHOA with a proven track record in quality control and patient education. Expert in venipuncture and HIPAA compliance, I enhanced operational efficiency and improved patient experiences through effective communication and organized workflows. Committed to maintaining high standards in healthcare delivery.

Experienced Lead Phlebotomist with comprehensive background in venipuncture, patient care, and team leadership. Strengths include advanced knowledge of phlebotomy techniques, strong interpersonal skills with patients of all ages, and ability to manage challenging situations calmly. Notably improved efficiency and reduced patient wait times in previous roles through effective scheduling and workflow management.

Overview

26
26
years of professional experience
1995
1995
years of post-secondary education

Work History

Sr. Lead Phlebotomist

CHOA
10.2022 - Current
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
  • Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
  • Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
  • Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Assisted in training and onboarding new phlebotomists.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Maintained accurate records of all samples collected, ensuring precise tracking throughout the testing process.

Lead Phlebotomist/Medical Assistant Supervisor

Piedmont Healthcare
03.2013 - 08.2023
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
  • Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
  • Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
  • Manages schedules.
  • Track lab collection with LIS system.
  • Familiarity with SOP, IOP,ClIA,CAP and COLA.
  • Attention to detail.
  • Excellent Communication and Interpersonal skills.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Implemented quality control measures to ensure the accuracy of patient documentation and billing practices.

Medical Assistant Supervisor

Piedmont Cancer Institute
05.2016 - 11.2019
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Medical Assistant Supervisor

Suburban -Hematology Oncolgy
11.1999 - 03.2015
  • Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
  • Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
  • Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
  • Reduced wait times for patients by implementing an efficient triage system for urgent cases.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
  • Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
  • Assisted in developing policies and procedures that aligned with industry standards, ensuring consistent patient care across all areas of operation.
  • Maintained strict compliance with healthcare regulations, ensuring all practices met state and federal guidelines.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Identified and troubleshot technical issues related to laboratory procedures.
  • Prepared reports to document laboratory results and findings.
  • Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
  • Achieved significant improvements in clinical workflow, by introducing electronic health record (EHR) systems.
  • Developed performance improvement plans for underperforming employees, resulting in enhanced productivity levels within the department.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Taught patients about medications, procedures, and care plan instructions.

Education

High School Diploma -

George Washington Carver High School
Atlanta, GA

Associate of Science - Nursing

South Atlanta
Atlanta, GA

Associate of Science - Nursing

Southern Technical
Griffin, GA

Associate of Science - Nursing

Indiana University, Purdue University Indianapolis
Indianapolis

Associate of Applied Science - Nursing

Breanu University
Gainesville, GA

Skills

  • HIPAA compliance
  • Patient confidentiality
  • Infection control
  • Recording data
  • Pediatric phlebotomy
  • Geriatric phlebotomy
  • Quality control guidelines
  • Therapeutic phlebotomy
  • Health and safety
  • Data entry
  • HIPAA
  • Medical terminology
  • Paperwork processing
  • Regulatory compliance
  • Anatomy and physiology
  • On-site testing
  • Venipuncture and capillary puncture
  • Customer service
  • Electronic health records
  • Electronic medical records
  • Specimens collection and processing
  • Medical inventory management
  • Lab operations management

Software

Epic

Quest

Labcorp

Beaker

Sunquest

OncoEmr


Licenses

  • Registered RMA
  • Registered Phlebotomist

Timeline

Sr. Lead Phlebotomist

CHOA
10.2022 - Current

Medical Assistant Supervisor

Piedmont Cancer Institute
05.2016 - 11.2019

Lead Phlebotomist/Medical Assistant Supervisor

Piedmont Healthcare
03.2013 - 08.2023

Medical Assistant Supervisor

Suburban -Hematology Oncolgy
11.1999 - 03.2015

High School Diploma -

George Washington Carver High School

Associate of Science - Nursing

South Atlanta

Associate of Science - Nursing

Southern Technical

Associate of Science - Nursing

Indiana University, Purdue University Indianapolis

Associate of Applied Science - Nursing

Breanu University

Similar Profiles

CREATE PROFILE
Gwendolyn Boyd