Gwendolyn Hartsfield
Camilla
Summary
Dynamic AP Team Lead at Wal-Mart Supercenter with proven expertise in customer service and regulatory compliance. Successfully enhanced team productivity through effective task delegation and training programs. Recognized for maintaining accurate records and resolving customer issues, ensuring high satisfaction levels while fostering a motivated work environment.
Overview
24
24
years of professional experience
Work History
AP Team Lead
Wal-Mart Supercenter
Camilla
03.2023 - Current
- Maintained accurate records of employee attendance and task completion times.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Ensured compliance with legal and regulatory requirements in all areas.
- Oversaw training and development programs to enhance team skills and knowledge of processes.
- Offered training and support to keep team members motivated and working toward completing all tasks.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Manage and train team on claim and receiving operation.
Correctional Officer
Georgia Department Of Correction Autry State
Pelham
03.2001 - 04.2006
- Inspected cells and other areas for contraband and safety hazards.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Education
Business And Office Technology
Southern Regional Technical College
Thomasville, GA12-1998
Skills
- Customer service
- Team leadership
- Record keeping
- Time management
- Communication skills
- Claims processing
- Task delegation
- Regulatory compliance
- Team building
Timeline
AP Team Lead
Wal-Mart Supercenter
03.2023 - Current
Correctional Officer
Georgia Department Of Correction Autry State
03.2001 - 04.2006
Business And Office Technology
Southern Regional Technical College
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