Gwendolyn Riggins
Atlanta
Summary
Dedicated professional with over ten years in providing services to our many diverse community populations. Compassionate social services professional and active listener dedicated to working tirelessly with clients to help them resolve issues and thrive on their own terms.
.Known for reliability and adaptability, ensuring smooth operations even under dynamic conditions. Skilled in effective communication and task management, fostering collaborative and efficient work environment.
Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Worker
Salvation Army Red Shield Services
Atlanta, GA
02.2011 - Current
- Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations
- Conduct a written assessment on all participants within 72 hours of contact including screening for serious personal safety and mental health issues
- Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self-determination within one week of intake which includes short-term and long-term goals with objectives. Update case plan as needed
- Provide information and referral services as needed
- Assist participants in connecting to and accessing appropriate community resources; Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.
- Provide financial assistance in accordance with program policies and procedures.
- Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self determination
- Assist participant to develop a crisis plan; be available during off hours to respond to an emergency
- Maintain comprehensive and detailed case notes on all participants
- Ensure client confidentiality in accordance with established procedures and regulations
- Maintain comprehensive demographic data as required on all participants
- Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available; Provide guidance and support to community volunteers working with the program
- Represent the agency’s purpose, philosophy, and function to the community
- Promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings
- Quality Assurance
- Document and report effectiveness of service delivery using consumer, case management and community resource feedback
- Provide ideas for programming specific to educational or process groups needed for participants
Education
High School Diploma -
Booker T. Washington High
Atlanta, GA05-1988
Skills
- Dependable
- Strong Leadership
- Skilled in conflict resolution
- Logical problem solver
- Strong Communication Skills
- Organized
- Commitment to service excellence
- Empathy
- Documentation
- Patience
- Detailed-oriented
- Relationship Building
- Early Literacy Programs
- Creative Lesson Planning
- Microsoft Office
- Team Player
Certification
Technical Training 1999
Timeline
Case Worker
Salvation Army Red Shield Services
02.2011 - Current
High School Diploma -
Booker T. Washington High