Gwendolyn Thompson
Austell,GA
Summary
Hardworking cleaning professional with 13 years experience, 7 years in a supervisory role. Supervisory experience. Self motivated and efficient with expertise in all facets of facility cleaning. Highly organized and team driven with a strong customer satisfaction focus. Trained in various hazardous materials usage and cleaning products. Skilled in scheduling, time keeping and role assignments. Additional skills include time management, employee engagement and motivation. Detail oriented and for maximum client satisfaction. Experienced in working with all levels of management. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 13 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
14
14
years of professional experience
Work History
Sr. Housekeeping Supervisor/Manager
Le Meridien Hotel
09.2014 - 02.2024
- Polished hotel manager offering excellent communication skills
- Dynamic and personable and well-versed in coordinating with various resort departments
- Successful experience as manager for high-end hotel
- Reliable employee seeking [Job Title] position
- Offering excellent communication and good judgment
- Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills
- Clear understanding of [Task] and [Task] and training in [Skill]
- Motivated to learn, grow and excel in [Industry].
- Managed scheduling for housekeeping staff to ensure adequate coverage during peak hours or special events, maintaining optimal service levels.
- Maintained required records of work hours, budgets and payrolls.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Worked with front desk to respond promptly to all guest requests.
- Implemented energy-saving initiatives within the department such as recycling programs or use of eco-friendly cleaning products leading to cost savings without compromising quality.
- Placed orders for housekeeping supplies and guest toiletries.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Coordinated with maintenance teams to address any required repairs or preventative measures in guest rooms or common areas timely fashion.
- Reduced employee turnover within the housekeeping department through consistent mentoring, training, and recognition programs that fostered a supportive work environment.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Collaborated with hotel management to improve the overall guest experience by addressing specific concerns related to housekeeping services.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Addressed customer feedback and complaints to maximize satisfaction.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Total Health Home Care
Oxford
06.2010 - 02.2014
- Helped clients manage money, pay bills and shop for groceries or personal items
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
- Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders
- Shopped for groceries regularly in order to keep house stocked with necessities
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Built strong relationships with clients to deliver emotional support and companionship
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
HOME HEALTH CARE PROVIDER
GTOxford Healthcare
05.2010 - 02.2014
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from any harm
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments
- Consistently met demands of clients by providing sufficient numbers of direct care providers
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Completed household management tasks for clients within private home settings, including companionship and personal care assistance
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Education
Associate of Arts -
Rust College
Holly Springs, MS05.1992
High School Diploma -
Northwest Jr College
Senatobia, MS05.1988
Skills
- Organized
- Leadership
- Chemical Handling
- Staff Management
- Team Building
- Superior Customer Service
- Communication
Timeline
Sr. Housekeeping Supervisor/Manager
Le Meridien Hotel
09.2014 - 02.2024
Total Health Home Care
Oxford
06.2010 - 02.2014
HOME HEALTH CARE PROVIDER
GTOxford Healthcare
05.2010 - 02.2014
Associate of Arts -
Rust College
High School Diploma -
Northwest Jr College
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