Hadassah Peek
Atlanta,GA
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets
Overview
7
7
years of professional experience
Work History
Account Management - Contact Rep
Department Of Treasury ( IRS )
08.2021 - Current
- Account Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, in order to advise, inform, assess and collect taxes, and associated liabilities
- Research for and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts
- Explains actions taken
- Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations
- Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments
- Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourages voluntary compliance with tax laws.
Customer Support Specialist (Contract)
Alight Retiree Solutions
03.2020 - 12.2022
- Performed outbound phone calls with customers to provide support and remotely troubleshoot issues with service, equipment, or customer accounts
- Processed Medicaid/Medicare insurance for retirees
- Set appointments for insurance advisors establishing new plans for enrollments
- Set appointments with the Dept of Georgia
- Sent emails, addressing claims and reimbursement inquiries.
- Using Epic , ECW , PV
- Explains EOBS , Going Over Denials
- Creating and Adjusting Claims
- Reading cpt codes
Customer Service Representative
Delta Dental
11.2019 - 03.2022
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
- Responded to questions and followed up on customer interactions
- Completed and processed paperwork and records and entered important data in company CRM
- Answered incoming calls and assisted customers with questions
- Used knowledge base systems and work processes to help customers
Customer Service Representative
DTLR
01.2017 - 12.2021
- Communicated with clients over phone, email, and chat platforms
- Completed and processed paperwork and records and entered important data in company CRM
- Built strong knowledge of product line to assist customers in selecting products
- Processed customer product orders in collaboration with third-party fulfillment vendor.
Sales Agent Representative
Chime Solution
09.2020 - 04.2021
- Assisted new members with membership renewals and upgraded high-end membership products to existing members
- Provided customers with clear understanding of charges, billing, billing cycles, and customer equipment
- Implemented corporate marketing plans and initiated creative strategies to develop business
- Handled billing inquiries and provided customers with account changes based on requests.
Team Leader
Charlotte Russe
08.2017 - 12.2019
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team
- Coached team to develop skills and overcome weaknesses to reach goals
- Guided employees in handling difficult or complex problems or resolving escalated complaints or disputes
- Logistical planning Coordinated resources and equipment to help employees meet daily targets
- Monitored, tracked, and evaluated associate performance based upon pre-determined KPIs
Education
Bachelor of Business Administration -
Georgia State University
Skills
- Financial reporting
- Workflow optimization
- Administrative m
- KRONAS operation
- Customer service
- Data entry
- Teamwork
- Account Updating
- Payment Processing
- Account Management
- Friendly, Positive Attitude
- Time Management
- Paperwork Processing
- Call Management
- Data Entry
Timeline
Account Management - Contact Rep
Department Of Treasury ( IRS )
08.2021 - Current
Sales Agent Representative
Chime Solution
09.2020 - 04.2021
Customer Support Specialist (Contract)
Alight Retiree Solutions
03.2020 - 12.2022
Customer Service Representative
Delta Dental
11.2019 - 03.2022
Team Leader
Charlotte Russe
08.2017 - 12.2019
Customer Service Representative
DTLR
01.2017 - 12.2021
Bachelor of Business Administration -
Georgia State University
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