Haeun Shin
Duluth
Summary
- Do not afraid to ask about the unknown/confused tasks in order to learn more accurately and to complete the tasks perfectly.
- Admitting the mistakes in manner and accept any necessary criticism knowing that it is to prevent the next similar mistake.
- Ability to get along with all coworkers without unnecessary emotional waste.
- Following the built rules without opposing questions.
- Feeling sense of group-ness/involvement that motivates to work harder and longer with responsibility of my position.
Overview
7
7
years of professional experience
Work History
Server
Doremi Restaurant
05.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Cashier
Mozart Bakery
05.2016 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped first-time customers determine their needs based on their personal tastes.
- Well acknowledged with all the ingredients with the products and answered all the questions to their concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new employees to help them get used to new work environment.
- Took a leader position among the coworkers and double-checked the required tasks with responsibility.
- Kept the working area neat and clean following the health inspection rule.
- Volunteered to be left alone when the coworkers couldn't finish all the tasks until the closing hour.
- Greeted customers with hospitality and remained calm and generous at all times.
- Identified and resolved any problems and errors happened between the coworkers and customers.
Education
Bachelor - Sociology
Georgia State University
Atlanta, GA05.2024
Skills
- Special Dietary Requirements
- Corrective Actions
- Warm and Friendly
- Hospitality Service Expertise
- Communication
- Adaptable and Flexible
Languages
English
Full Professional
Korean
Native or Bilingual
Spanish
Elementary
Japanese
Limited Working
Timeline
Server
Doremi Restaurant
05.2019 - Current
Cashier
Mozart Bakery
05.2016 - 12.2022
Bachelor - Sociology
Georgia State University