Hailey Brown
Powder Springs
Summary
Adept at managing high-stress situations and maintaining professionalism, as demonstrated at Allstate Corp, I excel in organization and verbal communication. My proactive approach has significantly enhanced customer loyalty and satisfaction, showcasing my ability to efficiently resolve conflicts and coordinate schedules, ensuring operational excellence.
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Eye Consultants of Atlanta
Atlanta
05.2024 - Current
- Greeted patients and visitors warmly upon arrival at the clinic.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and directed inquiries to appropriate staff members.
Daycare Director
Madalyn’s house
Powder Springs
02.2021 - 04.2023
- Managed daily operations of childcare programs and staff scheduling.
- Developed and implemented age-appropriate educational activities for children.
- Ensured compliance with state regulations and licensing requirements for daycare centers.
Receptionist
Pediatric Ear Nose and Throat
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Bedside Assistant
Aylo Health
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Hospice Aide
Self
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Customer Service Representative
Allstate Corp
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Intake Scheduler
Smyrna Eye Group
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Education
Penn Foster Career School
Scranton, PABusiness
West Georgia Technical College
La Grange, GASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Staff management
- Verbal and written communication
- Appointment scheduling
- Data inputting
- Clerical support
Certification
- Front Desk Representative (FDR) Certification - American Hotel & Lodging Educational Institute.
- HIPAA Compliance Certification – Supremus Group LLC or Training-HIPAA.net.
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Emotional Intelligence (EI) Certification – TalentSmart.
- First Aid/CPR
Timeline
Receptionist Administrator
Eye Consultants of Atlanta
05.2024 - Current
Daycare Director
Madalyn’s house
02.2021 - 04.2023
Receptionist
Pediatric Ear Nose and Throat
Bedside Assistant
Aylo Health
Hospice Aide
Self
Customer Service Representative
Allstate Corp
Intake Scheduler
Smyrna Eye Group
Penn Foster Career School
Business
West Georgia Technical College