Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Buice

Jackson,GA

Summary

Dynamic professional with a proven track record at Puretalk, excelling in customer support and problem-solving. Adept at utilizing CRM tools to enhance service quality and drive customer satisfaction. Recognized for training new staff and implementing process improvements that boosted team performance and operational efficiency.

Overview

10
10
years of professional experience

Work History

Call Center Representative

Puretalk
Covington, GA
08.2024 - 08.2025
  • Managed high volume of inbound calls, addressing customer inquiries and resolving issues efficiently.
  • Trained new representatives on systems, procedures, and best practices to enhance team performance.
  • Utilized CRM tools to track customer interactions and ensure accurate record-keeping for follow-up actions.
  • Conducted quality assurance assessments to maintain service standards and improve customer satisfaction ratings.

Bar Server

Grand Stands
Lovejoy, GA
10.2024 - 04.2025
  • Delivered exceptional customer service in fast-paced environment.
  • Managed beverage orders and inventory efficiently during peak hours.
  • Trained new staff on bar operations and customer engagement techniques.
  • Collaborated with kitchen staff to ensure timely delivery of food and drinks.

Dispatcher

Air Freight Atlanta
Forest Park, GA
06.2017 - 03.2024
  • Coordinated logistics for air freight operations, optimizing route efficiency and minimizing delays.
  • Managed communication between clients and carriers, ensuring timely updates on shipment status.
  • Oversaw dispatch workflow, mentoring junior staff on best practices for operational excellence.
  • Implemented process improvements that enhanced dispatch accuracy and reduced turnaround times.

Server

IHOP
Griffin, GA
09.2019 - 07.2023
  • Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
  • Managed order accuracy and timely delivery to optimize guest satisfaction.
  • Trained new servers on menu knowledge and service protocols to enhance team performance.
  • Collaborated with kitchen staff to streamline communication and improve service efficiency.

Billing Clerk

Red Line Logistics
Morrow, GA
05.2015 - 06.2017
  • Processed billing information accurately for customer accounts
  • Assisted in preparing and distributing invoices to clients
  • Maintained organized records of transactions and payment histories
  • Supported team with data entry and document management tasks

Education

High School Diploma -

Union Grove High School
McDonough, GA

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Timeline

Bar Server

Grand Stands
10.2024 - 04.2025

Call Center Representative

Puretalk
08.2024 - 08.2025

Server

IHOP
09.2019 - 07.2023

Dispatcher

Air Freight Atlanta
06.2017 - 03.2024

Billing Clerk

Red Line Logistics
05.2015 - 06.2017

High School Diploma -

Union Grove High School
Hailey Buice