Hailey Donovan
Greensboro
Summary
Dedicated professional with a strong work ethic and adaptability, excelling in customer service and time management. Proven ability to master new skills quickly and work effectively without supervision. Committed to delivering positive and memorable experiences for every customer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Life Insurance Sales Agent
Enhance
Greensboro
09.2025 - Current
- Consulted with clients to assess their life insurance needs and preferences.
- Educated potential clients about various life insurance products and benefits.
- Assisted clients in completing applications and collecting necessary documentation.
- Conducted follow-up calls to address client questions and concerns promptly.
Cashier
Publix
Greensboro
08.2024 - Current
- Processed customer transactions accurately and efficiently at fast-paced retail environment.
- Assisted customers with product inquiries and provided friendly service experience.
- Handled cash, credit, and digital payments securely and responsibly.
- Resolved customer complaints swiftly to ensure positive shopping experiences.
Insurance Customer Service Representative
State Farm
Greensboro
03.2025 - 08.2025
- Responded to customer inquiries via phone and email regarding insurance policies.
- Processed policy changes and updates in the company's database accurately.
- Collaborated with team members to resolve customer issues promptly.
- Handled billing inquiries and payment processing efficiently for clients.
Server
IHOP
Gainesville
03.2022 - 06.2024
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Provided excellent customer service to ensure satisfaction.
Education
BBA -
Mercer University
Macon, GA05-2026
Skills
- Customer service
- Sales techniques
- Team collaboration
- Time management
- Data entry
- Deadline driven
Certification
- Life, Health, Property and Casualty Insurance License
Timeline
Life Insurance Sales Agent
Enhance
09.2025 - Current
Insurance Customer Service Representative
State Farm
03.2025 - 08.2025
Cashier
Publix
08.2024 - Current
Server
IHOP
03.2022 - 06.2024
BBA -
Mercer University