Hailey Hadsell

Alpharetta

Summary

Experienced in managing patient scheduling and coordination, contributing to operational efficiency and ensuring smooth patient flow within clinical settings. Proficient in handling phone communications to address customer inquiries and facilitate appropriate call transfers. Skilled in patient intake processes and data entry, maintaining accurate records that enhance workflow efficiency. Knowledgeable in conducting routine lab tests and processing specimens while adhering to safety regulations and ensuring timely delivery of results.

Overview

years of professional experience

Work History

Front Desk Associate /Certified Medical Assistant

ENT of Georgia North

Roswell

01.2025 - Current

Managed patient scheduling and coordination, enhancing operational efficiency and ensuring seamless patient flow throughout the clinic.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Assisted in patient intake and data entry, ensuring accurate records and enhancing workflow efficiency.
Conducted routine lab tests and processed specimens, ensuring compliance with safety regulations and timely results delivery.

Account Representative

Locum Tenens

03.2024 - 09.2024

Submits qualified candidates to the Associate Account Executive or Account Executive for the respective territory
Generates recruiting leads for Associate Account Executives and/or Account Executives by contacting clinicians via telephone calls, e-mails, text messages and third-party site messaging
Qualifies and matches clinicians to current open orders based on their availability and skills

Patient Service Specialist

Select Medical

05.2023 - 03.2024

Greet new and existing patients as they arrive, register new patients, and provide information about what to expect for their visit.
Schedule patient appointments in person or over the phone and maintain a busy schedule to ensure budgets will be met.
Verify insurances, provide patients with information about their benefits, and collect co-payments at arrival.

Community Assistant

Caliber Living LLC

05.2021 - 04.2023

Interacted with residents and potential future residents.
Handled the residents mail, answered the phones, and helped with the leasing process for incoming residents.
Provided tours to prospective residents.
Entrusted with opening and closing the office and preparing daily reports.

Education

BACHELOR'S - HEALTHCARE SERVICES AND INFORMATICS ADMINISTRATION

UNIVERSITY OF NORTH GEORGIA

DAHLONEGA, GA

Certified Medical Assistant -

Georgia School of Phlebotomy

Skills

Friendly customer service
Proficient phone communication
Knowledge of EHR and scheduling systems

HIPAA compliance
Patient scheduling and intake
Insurance verification

Timeline