Hailey Owens
Sugar Hill,GA
Summary
A customer service professional with focus on delivering high standards and achieving results. Known for effectively addressing customer concerns and contributing to improved service processes. Strong collaborator, adaptable to changing needs, and skilled in active listening and conflict resolution. Reliable and team-oriented.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Pappadeaux Seafood Kitchen
09.2021 - Current
- Provide exceptional customer experience by addressing customer needs and request
- Employed active listening skills to accurately understand customer concerns and address them effectively
- Provide accurate and appropriate information based on organization's logistical resources
- Support fellow co-workers by fostering a collaborative and team-oriented environment
- Contribute to the organization's operational efficiency by preparing and maintaining the venue
Instructor/Trainer
British Swim School of Atlanta
06.2021 - 08.2021
- Supported work schedule by preparing resources to support the organization and customer requirements
- Provided friendly customer service to guests and addressed concerns
- Supported dual roles as instructor and trainer to ensure organizational goals were achieved
- Documented, maintained, and update customer logistics to establish training plans and organizational schedules
Customer Sales Associate
Daddy-O's Cafe
01.2020 - 07.2021
- Greeted large volume of customers entering store and responded promptly to customer needs
- Processed orders accurately and efficiently, ensuring timely delivery of products to customers
- Collaborated with team members to achieve monthly organizational targets and optimize workflow efficiency
- Trained new associates in company policies and procedures, fostering a supportive work environment, elevating overall team's performance
- Enhanced brand image by consistently delivering service beyond expectations
Education
No Degree - Psychology
Georgia Gwinett College
Lawrenceville09-2026
Skills
- Customer Service and Support
- Communication skills
- POS system operation
- Microsoft office
- Computer skills
- Leadership
- Cross-functional collaboration
- Relationship building
- Organizational policies and procedures adherence
- Calm and professional under pressure
Timeline
Customer Experience Associate
Pappadeaux Seafood Kitchen
09.2021 - Current
Instructor/Trainer
British Swim School of Atlanta
06.2021 - 08.2021
Customer Sales Associate
Daddy-O's Cafe
01.2020 - 07.2021
No Degree - Psychology
Georgia Gwinett College
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