Hailey B. Lee
Suwanee,GA
Summary
Customer-oriented professional with over 5 years of experience in the airline industry, dedicated to providing a welcoming environment while ensuring passenger safety and satisfaction. Proven expertise in handling emergency situations with professionalism. Highly skilled in communication, problem-solving, conflict resolution, CPR, first aid, and bilingual proficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
Endeavor Air
04.2022 - Current
- Ensure passenger safety by performing pre-flight safety checks, conducting safety briefings, and responding to emergency situations
- Took necessary measures to maximize passenger safety and comfort during any flight circumstances
- Maintain a neat and organized cabin environment at all times
- Operated in compliance with Federal Aviation Regulations and all airlines to ensure complete compliance with safety and security procedures
- Greeted passengers by providing a personalized experience, assisting with the storage of carry-on baggage, and delivering the in-flight announcement necessarily
- Collaborate with the flight crew to ensure a smooth and efficient operation
- Offer translation assistance to the passenger as a multilingual flight attendant.
Passenger Traffic Manager
Korean Air
10.2018 - 12.2021
- Assist the customers who need special care, for example, underage minor passengers, VIPs, and wheelchair passengers while always providing excellent service to fulfill passengers' requirements
- Make sure that the regulations and procedures as defined in the company's Station Operations Manual, as well as updates to procedures, are continually followed and enforced
- Coordinate and secure hotel reservations for the flight crews
- Coordinating with the cargo, fueling company, ramp, catering company, check-in agent, gate agent, and cleaning agents for a smooth, punctual, and safe flight operation
- Working directly with flight attendants and pilots in resolving problems relating to passenger service including security, passenger problems, complaints, and operational irregularities
- Check the status of in-flight cleaning and loading of in-flight meals, and check overall security conditions for in-flight safety with flight attendants and captains
- Provide customer service to a diverse group of airline employees and passengers to ensure compliance with airline regulations
- Handled Passenger fleet and Preighter fleet(cargo-in-cabins) including A380-800, B747-8i, B777-300ER, B787-900, and B777-200ER
- Conduct monthly hotel, catering company, and linen company audits.
Education
Bachelor - Hospitality Management
Georgia State University
Atlanta, GA05.2018
Skills
- English-Native
- Korean-Native
- Japanese-Proficient
- Chinese-Basic
Certification
- Cvent
- ServSafe
- CHIA
- Guest Service Professional Golden Opportunities
Timeline
Flight Attendant
Endeavor Air
04.2022 - Current
Passenger Traffic Manager
Korean Air
10.2018 - 12.2021
Bachelor - Hospitality Management
Georgia State University
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