Hailie Williams
Atlanta
Summary
Elite Guest Experience | Hospitality & Service Expert Poised, polished, and service-driven professional with over a decade of experience in luxury hospitality, brand representation, and client relations. Adept at anticipating guest needs, maintaining discretion, and providing world-class service in fast-paced, high-expectation environments.
Overview
1
1
Certification
3
3
years of post-secondary education
15
15
years of professional experience
Work History
Assistant Manager
Preferred Apartment Communities
Atlanta
05.2024 - Current
- Manage financial transactions, resident satisfaction, and detailed documentation with precision and discretion.
- Coordinated complex schedules while upholding high service and presentation standards for client satisfaction.
- Supported property operations by delivering professional client communication and fostering positive relationships.
Brand Educator
MKTG, Inc
Atlanta
08.2021 - 07.2024
- Educate clients and consumers on product excellence, fostering brand loyalty through enthusiastic and refined communication.
- Create lasting impressions through confident product knowledge and elevated hospitality, contributing to exceptional guest satisfaction.
- Represent luxury brands, delivering premium guest experiences that enhance brand perception during exclusive events.
Sales and Leasing Consultant
Preferred Apartment Communities
Dunwoody
05.2023 - 05.2024
- Consistently exceeded sales goals through trust-building, professionalism, and presentation.
- Conducted five-star tours showcasing community amenities and lifestyle appeal, enhancing client engagement.
- Exceeded sales goals consistently through trust-building, demonstrating professionalism and impactful presentations.
Sales and Leasing Consultant
Cortland
Johns Creek
05.2022 - 05.2023
- Managed high-value client portfolios, negotiating favorable lease terms that aligned with client needs.
- Tailored tours and services to exceed client expectations, enhancing overall client satisfaction.
- Managed multiple tasks efficiently under pressure. and interpersonal excellence under dynamic conditions.
Leasing Consultant
Premier Placements, LLC
Atlanta
01.2022 - 05.2022
- Delivered personalized leasing experiences that highlighted luxury living and prioritized client satisfaction.
- Facilitated seamless application and move-in processes, ensuring accuracy and demonstrating empathy.
- Exhibited composure and professionalism in all client interactions, enhancing overall client experience.
Brand Ambassador
Team Enterprises
Atlanta
07.2021 - 05.2022
- Championed BioSteel brand at luxury and lifestyle events, showcasing energy and authenticity.
- Engaged customers through product demonstrations and interactive events.
- Promoted brand awareness through strategic social media campaigns.
- Presented engaging content aligned with premium brand standards, enhancing audience connection.
- Collaborated with sales teams to enhance promotional strategies and outreach.
Product Specialist
Legacy Marketing
Atlanta
08.2018 - 08.2021
- Collaborated with cross-functional teams to develop product strategies and marketing plans.
- Conducted market research to identify customer needs and trends for product development.
- Assisted in creating product specifications and documentation for internal teams.
- Educated clients on luxury beverage brands, strengthening brand image through engaging storytelling and immersive experiences.
- Built rapport with distributors and guests, reinforcing refined brand perception and loyalty.
Brand Ambassador / Product Specialist
PUSH Marketing and Promotions
Atlanta
03.2017 - 08.2020
- Showcased global brands Microsoft, MLS, and Coca-Cola at high-visibility events, enhancing brand visibility and engagement.
- Engaged customers through product demonstrations and interactive brand experiences.
- Distributed promotional materials to increase brand visibility and awareness.
- Distributed promotional materials at events to enhance brand awareness. to increase brand visibility and awareness.
- Collaborated with team members to coordinate successful events and campaigns.
Liquor Sales Representative
Capital City Wine and Spirits
Atlanta
04.2019 - 09.2019
- Assisted customers in selecting wines and spirits based on preferences.
- Delivered tailored product presentations to premium clients, enhancing engagement and product understanding.
- Guided customers in selecting wines and spirits based on individual preferences. in selecting wines and spirits based on preferences.
- Oversaw multiple accounts and communications, ensuring clarity and professionalism in client interactions.
- Conducted inventory checks to ensure stock levels met customer demand.
Banquet Set-up
Hotel Indigo
Atlanta
11.2017 - 05.2018
- Executed high-end event setups, ensuring every detail aligned with client expectations.
- Provided seamless service at corporate and private functions, enhancing guest experience and satisfaction.
- Organized prep list and coordinated efficient work to be ready for fast-paced banquet cooking operations.
- Inspected banquet facilities regularly for any damages that need repair or replacement.
- Broke down banquet tables and chairs after events per instructions from catering manager.
Promotional Model
BMG Models and Talent
Atlanta
02.2016 - 12.2017
- Engaged audiences through interactive brand experiences at promotional events.
- Demonstrated confidence during events, poise, and brand alignment at public and private events.
- Represented luxury brands at promotional events, enhancing brand visibility and engagement.
- Demonstrated product features and benefits to potential customers effectively.
- Collaborated with marketing teams to develop promotional strategies and materials.
Cocktail Server / Bartender
Dantannas Surf & Turf
Atlanta
08.2015 - 04.2017
- Provided exceptional customer service to guests in a fast-paced dining environment.
- Provided upscale dining and bar service to enhance experiences for VIP clientele.
- Delivered food and beverages promptly while ensuring guest satisfaction.
- Managed cash transactions and processed payments accurately at the bar.
- Supervised staff to maintain seamless operations and achieve high guest satisfaction.
Corporate Trainer / Bartender / Server
Hooters of America
Atlanta
07.2013 - 09.2015
- Developed training program to ensure staff upheld company standards in customer service and brand presentation.
- Developed training programs for staff to enhance customer service skills.
- Conducted onboarding sessions for new employees to ensure smooth integration.
- Facilitated workshops on company policies and operational procedures.
- Delivered attentive, friendly service, fostering positive and engaging guest experiences.
Sales Retail Associate / Cashier
Exotic Pleasures
Jonesboro
12.2012 - 10.2013
- Provided in-depth product knowledge to assist clients in making tailored purchasing decisions.
- Assisted customers with product selection and inquiries.
- Processed transactions using point-of-sale systems efficiently.
- Maintained store cleanliness and organized merchandise displays.
Caregiver
Safe Haven Learning Academy
Riverdale
05.2012 - 10.2012
- Provided compassionate care to children with diverse needs and backgrounds.
- Cultivated trusting relationships to deliver compassionate, attentive care.
- Assisted in daily activities to promote independence and social skills development.
- Maintained a safe and clean environment in accordance with health standards.
Party Host
Chuck E. Cheeses
Fayetteville
08.2011 - 02.2012
- Facilitated engaging party activities for children and families. and facilitated games for children and families.
- Facilitated engaging party activities for children and families. Organized and led games for children and families at events.
- Managed party supplies and maintained inventory for events and activities.
- Coordinated and hosted large-scale events, ensuring smooth execution and high attendee engagement.
Education
High School Diploma -
Lovejoy High School
Hampton, GA 08.2009 - 05.2012
Skills
- Customer Relationship Management
- Menu Development
- Team leadership
- Time management
- Conflict resolution
- Discretion and Confidentiality
- Communication and Interpersonal Skills
- Cultural awareness
Certification
- Fair housing
- · Real Estate Salesperson Pre-Licensing (75 hours)· Barney Fletcher Schools May 2025
Timeline
Assistant Manager
Preferred Apartment Communities
05.2024 - Current
Sales and Leasing Consultant
Preferred Apartment Communities
05.2023 - 05.2024
Sales and Leasing Consultant
Cortland
05.2022 - 05.2023
Leasing Consultant
Premier Placements, LLC
01.2022 - 05.2022
Brand Educator
MKTG, Inc
08.2021 - 07.2024
Brand Ambassador
Team Enterprises
07.2021 - 05.2022
Liquor Sales Representative
Capital City Wine and Spirits
04.2019 - 09.2019
Product Specialist
Legacy Marketing
08.2018 - 08.2021
Banquet Set-up
Hotel Indigo
11.2017 - 05.2018
Brand Ambassador / Product Specialist
PUSH Marketing and Promotions
03.2017 - 08.2020
Promotional Model
BMG Models and Talent
02.2016 - 12.2017
Cocktail Server / Bartender
Dantannas Surf & Turf
08.2015 - 04.2017
Corporate Trainer / Bartender / Server
Hooters of America
07.2013 - 09.2015
Sales Retail Associate / Cashier
Exotic Pleasures
12.2012 - 10.2013
Caregiver
Safe Haven Learning Academy
05.2012 - 10.2012
Party Host
Chuck E. Cheeses
08.2011 - 02.2012
High School Diploma -
Lovejoy High School
08.2009 - 05.2012