Hal Womack

Parts and Sales: This taught me how to listen to customers needs and find the needed solution to their problems. I learned how to read schematics to find the needed parts. I worked efficiently in a fast-paced environment and how to work independently and collaboratively in a team setting.

Service Manager: After this I moved to the service side of the business. I started as a service writer, then mechanic, and finished as Service Manager. I managed service operations to ensure timely and quality repairs. I supervised technicians on best practices for repairs. I tracked shop efficiency and metrics and used that to develop and implement procedures to enhance shop performance. I communicated estimates and updates to customers and learned ways to diffuse upset customers and provide other solutions when applicable.

General Manager: The last 3 years I have been the general manager for Taylor's. I manage a team of ten people from mechanics, other managers, sales staff, and helpers. I have developed and implemented strategies to increase sales, grow the shop, and increase profitability from parts, whole goods, and repairs. I grew strong relationships with the community and vendors to ensure long term success and loyalty. I grew employees by coaching and mentoring them on management principles, industry norms, company policies, and technology systems.

• Maintained grounds by trimming, weeding, mowing, blowing and general clean-up.
• Performed planting, watering, mulching, aerating, fertilizing, and edging of lawns.
• Removed weeds, hazards, and debris from common pathways to improve usability.
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Provided weekly, biweekly, and monthly services.
• Enhanced customer satisfaction by maintaining clear communication throughout the project.
• Resolved client concerns promptly by addressing issues professionally and offering viable solutions.