Haleigh Townsend
Marietta
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Sales Manager
American Eagle Outfitters
08.2023 - 12.2023
- Tasking with markdowns, setting prices to match corporate standards.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coaching associates to become successful.
- Upselling sales, credit cards or loyalty programs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organizing cash wrap, back room, office
- Taking phone calls, overall guests needs & concerns.
- Supply ordering to ensure successful business days.
- Attended industry events and conventions to expand sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Scheduling associates & zoning in proper parts of store to ensure smooth store operation.
Merchandising Manager
Belk
07.2022 - 08.2023
- Managing all customer facing store merchandising including placement of new merchandise, visual presentation, floor sets, and customer OMNI experience to drive store to meet deadlines and goals.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Partnering with OMNI and Sale Team associates to support the overall presentation of the store.
- Researched new vendors, acquired samples and negotiated merchandise deals.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion, and merchandising for proper product visibility.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Providing effective coaching, resolving escalated customer service issues as needed.
- Approve select point of sale transactions such as returns and voids.
- Managing and leading entire store when store manager is not available.
- Organized meetings for up to 30 staff members to discuss upcoming promotions, key strategies, and tasks.
- Maintained point of sale (POS) system by inputting accurate inventory information.
Assistant Manager
rue21
07.2020 - 07.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
Manager
AMC
08.2015 - 06.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Ordering stock, bulbs, fixtures weekly.
- Cross-trained existing employees to maximize team agility and performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted in recruiting, hiring and training of team members.
- Controlled costs to keep business operating within budget and increase profits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Basic computer navigation, and projection.
- Reduced operational risks while organizing data to forecast performance trends.
- Maintaining up keep throughout the facility.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Cass High School
White, GA05-2015
Skills
- Financial forecasting
- Strategic account development
- Sales operation
- Sales team training
- Solution selling
- Workflow optimization
- Training and development
- Task delegation
- Territory sales management
- Verbal and written communication
- Promotional sales events
- KPI analysis
- Product knowledge
Timeline
Sales Manager
American Eagle Outfitters
08.2023 - 12.2023
Merchandising Manager
Belk
07.2022 - 08.2023
Assistant Manager
rue21
07.2020 - 07.2021
Manager
AMC
08.2015 - 06.2020
High School Diploma -
Cass High School
Similar Profiles
Jack CarverJack Carver
Brand Ambassador at American Eagle Outfitters, IncBrand Ambassador at American Eagle Outfitters, Inc
Isaac NonesIsaac Nones
Brand Ambassador at American Eagle Outfitters, IncBrand Ambassador at American Eagle Outfitters, Inc
Alexis MutchlerAlexis Mutchler
Brand Ambassador at American Eagle Outfitters, IncBrand Ambassador at American Eagle Outfitters, Inc