Haley Arrowood
Rockmart
Summary
With a proven track record at Trinity Hospice Care of Georgia, I excel in delivering patient-focused care and efficient office management. My expertise spans from direct patient care and HIPAA compliance to teamwork and organizational skills. I am on track to graduate Magna Cum Laude with a Bachelor's of Science in Nursing (BSN) in July 2025. I have a solid foundation in patient care and clinical procedures. I have demonstrated ability to assist in diverse healthcare settings, ensuring comfort and safety for patients. I have proven skills in patient assessment and collaboration with healthcare teams. I am well-versed in anatomy and physiology, nursing fundamentals, and medical terminology. I have demonstrated success in delivering superior care to multiple patients, balanced with a high-volume task load. I have student nurse clinical hours in the following units: Medical-Surgical Cardiac, Progressive Care, Behavioral Health, Labor and Delivery, NICU, Mother/Baby.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Nurse
Kennesaw State University
08.2023 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Administered treatments as prescribed, ensuring patient safety and wellbeing.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
- Applied critical thinking skills to identify changes in patient conditions, initiating timely interventions as needed.
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Assisted in conducting physical assessments to identify potential health concerns and inform appropriate interventions.
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
- Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
- Supported efficient operations during clinical rotations by completing assigned tasks promptly while adhering to established guidelines.
Office Manager
Trinity Hospice Care of Georgia
07.2021 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Advocated for patients by liaising with insurance companies, ensuring coverage and reducing financial stress for patients.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients.
- Assisted in training new staff on intake protocols, elevating overall quality of patient reception and care.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Certified Nursing Assistant
Trinity Hospice Care of Georgia
09.2020 - 07.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Education
Bachelor of Science - Nursing
Kennesaw State University
Kennesaw, GA07-2025
Skills
- Direct patient care
- Collecting vital signs
- HIPAA compliance
- Electrocardiogram interpretation
- American Heart Association Basic life support
- CPR certification
- Medication and IV administration
- Clinical judgment
- Catheter care
- Bathing assistance
- Bedside manner
- Safety precautions
- Electronic charting
- Patient-focused care
- Patient assessments
- Customer service
- Teamwork and collaboration
- Office management
- Time management
- Organizational skills
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Employee supervision
- Administrative oversight
- Workflow optimization
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Provider Certification - American Heart Association.
- Electrocardiogram (ECG) Recognition and Identification Certification
Timeline
Student Nurse
Kennesaw State University
08.2023 - Current
Office Manager
Trinity Hospice Care of Georgia
07.2021 - Current
Certified Nursing Assistant
Trinity Hospice Care of Georgia
09.2020 - 07.2021
Bachelor of Science - Nursing
Kennesaw State University
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Provider Certification - American Heart Association.
- Electrocardiogram (ECG) Recognition and Identification Certification
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