Haley Cleghorn
McDonough
Summary
Dynamic Operations Manager with a proven track record at DSV Air & Sea, enhancing KPI performance and increasing freight volume significantly. Skilled in Cargowise and adept at implementing cost reduction strategies while fostering staff retention. Committed to delivering exceptional service and optimizing operational efficiency.
Overview
13
13
years of professional experience
Work History
Operations Manager
DSV Air & Sea
01.2023 - Current
- Lead a team of 22 employees across all transportation modes including air, ocean and domestic as well as import and export
- Manage relationships with customers, vendors, and third-party service providers to deliver exceptional service and negotiate costs.
- Address and resolve customer inquiries and concerns promptly.
- Identify and implement process improvements to reduce costs and enhance customer satisfaction.
- Monitor and report on operator key performance indicators, such as transit time, costs, and data quality.
- Develop and implement process improvements to increase efficiency and quality of service
- Increased contracted freight volume by 3,200,000KG within a 3 yr period
- Increased KPI performance by 32% within a 3 yr period
Supervisor, Air Export
DSV Air & Sea
09.2018 - 12.2022
- Supervised and coordinated the activities of a team of air export coordinators handling expedited and aerospace cargo
- Monitored and managed the flow of export shipments to ensure compliance with customer requirements and company policies
- Communicated with customers, carriers, and other stakeholders to ensure timely and accurate delivery of shipments
- Resolved issues related to shipments, such as delays, damages, or customs clearance problems
- Ensured that all documentation is accurate and complete, including air waybills, commercial invoices, and other export documents
- Headed up and responded to spot quote requests to identify upselling opportunities
Freight Forwarder, Air Export
DSV Air & Sea
01.2018 - 08.2018
- Coordinated the exportation of goods by air, including scheduling with airlines and managing the movement of goods through various transportation channels
- Prepared and processed required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading
- Tracked and monitored shipments, providing regular updates to customers on the status of their shipments
- Collaborated with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery
- Ensured compliance with all relevant regulations and laws, including customs regulations and trade laws
Freight Forwarder, Ocean Export
DSV Air & Sea
11.2016 - 12.2017
- Coordinated the importation of goods by ocean, including ISF filings and delivery to the final destination
- Worked with carriers, customs brokers, and trucking companies to ensure timely delivery of goods
- Tracked shipments and provided updates to customers as needed
- Prepared and submitted required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
- Ensured compliance with all relevant regulations and laws, including customs regulations and trade laws
- Completed PTT and IT filings when required
Freight Forwarder, Imports
Anker International
02.2016 - 10.2016
- Coordinated the importation of goods by air and ocean, including customs clearance initiation and delivery to the final destination
- Worked with carriers, customs brokers, and trucking companies to ensure timely delivery of goods
- Tracked shipments and provided updates to customers as needed
- Prepared and submitted required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
- Ensured compliance with all relevant regulations and laws, including customs regulations and trade laws
- Completed PTT and IT filings when required
Customs Specialist, Entry Writer
Tiffany Sims CHB
11.2012 - 01.2016
- Prepared and reviewed customs documentation for shipments importing into the US.
- Ensured compliance with customs regulations, including tariff classification, valuation, and country of origin requirements.
- Worked with clients, customs brokers, and government agencies to resolve customs-related issues.
- Maintained accurate and up-to-date knowledge of customs regulations and procedures.
- Filed and tracked customs clearances and resolve any delays or issues.
- Shopped and negotiated with trucking companies to arrange timely delivery
- Completed specialized filings related to FDA and Fish and Wildlife cargo
Education
High School Diploma -
Union Grove High School
McDonough, GA05-2010
Skills
- Cargowise
- Performance monitoring
- Staff retention
- Business and operations management
- Policies and procedures implementation
- Background in Aerospace and expedited cargo
- Cost reduction strategies
- Time management
- MS office
Timeline
Operations Manager
DSV Air & Sea
01.2023 - Current
Supervisor, Air Export
DSV Air & Sea
09.2018 - 12.2022
Freight Forwarder, Air Export
DSV Air & Sea
01.2018 - 08.2018
Freight Forwarder, Ocean Export
DSV Air & Sea
11.2016 - 12.2017
Freight Forwarder, Imports
Anker International
02.2016 - 10.2016
Customs Specialist, Entry Writer
Tiffany Sims CHB
11.2012 - 01.2016
High School Diploma -
Union Grove High School