Haley Hartley
Flowery Branch
Summary
Sales Support Representative with proven expertise in customer satisfaction, order management, and print operations. Proficient in leveraging systems such as Salesforce, Noosh, AS400, FlightDeck and more to manage workflows, track orders and support cross-functional teams. Recognized for excellent communication, problem-solving and customer relationship skills. Looking to advance into a Print Implementations position where I can apply my system expertise and customer support experience to streamline operations and contribute to high-quality print solutions that meet customer needs and business goals.
Overview
6
6
years of professional experience
Work History
Sales Support Representative
Staples
02.2022 - Current
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Boosted sales performance by providing timely and accurate information to clients.
- Assisted customers with product selection, providing in-depth knowledge of features and benefits.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
Front Desk Associate
Helendorf Inn & Conference Center
03.2020 - 02.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Education
No Degree - Undecided
North Georgia Technical College
Clarkesville, GAHigh School Diploma -
Habersham County High School
Mt. Airy, GA05-2016
Skills
- Salesforce proficiency
- Problem-solving
- Attention to detail
- Multitasking
- Customer satisfaction
- Proficient in AS400 operations
- Customer order management
- Complaint resolution
- Power BI experience
- Skilled in impersonation
Accomplishments
- Received 4 Believe and Achieve recognitions in the last 3 months
Timeline
Sales Support Representative
Staples
02.2022 - Current
Front Desk Associate
Helendorf Inn & Conference Center
03.2020 - 02.2022
No Degree - Undecided
North Georgia Technical College
High School Diploma -
Habersham County High School
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