Haley Henriquez
Gainesville
Summary
Solely experienced Clinical Medical Assistant with strong background in patient care, medical terminology, and clinical procedures. Known for excellent interpersonal skills and ability to put patients at ease during treatment. Demonstrated ability to effectively manage administrative tasks such as scheduling appointments and maintaining patient records. Knowledgeable with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Empathetic, effective and motivated professional combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and remarkable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CMA
NGHS
Gainesville
03.2021 - Current
- Scheduled patient appointments and coordinated referrals for clinic.
- Prescription Drug Monitoring Program database along with cover my meds.
- Prepared and maintained examination rooms for patient visits.
- Managed patient records using electronic health record systems.
- Educated patients on medication instructions and treatment plans.
- Supported front desk from nurses' pod by handling phone inquiries, patient check-ins and check out.
- Prepared exam rooms for patient visits by stocking supplies and ensuring cleanliness.
- Consulted with doctors concerning changes in patient conditions or treatments plans.
- Transported specimens to lab for analysis or delivered reports to appropriate personnel.
- Answered telephones and responded to inquiries from patients regarding their healthcare needs.
- Ordered diagnostic tests, scheduled appointments and maintained patient charts according to established protocols.
- Conducted routine screening tests including UDS and EKGs.
- Processed prescription refills as directed by physician or nurse practitioner requests.
- Ensured all paperwork was completed accurately prior to submitting it for processing including Prior authorizations an appeals.
- Performed vital signs, such as blood pressure and temperature, on patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
CMA
Guildford Immediate Care
Gainesville
01.2020 - 12.2022
- Assisted healthcare providers with patient examinations and medical procedures.
- Prepared and maintained examination rooms for patient visits.
- Managed patient records using electronic health record systems.
- Scheduled patient appointments and coordinated referrals to specialists.
- Educated patients on medication instructions and treatment plans.
- Prepared exam rooms for patient visits by stocking supplies and ensuring cleanliness.
- Consulted with doctors concerning changes in patient conditions or treatments plans.
- Transported specimens to lab for analysis or delivered reports to appropriate personnel.
- Processed prescription refills as directed by physician or nurse practitioner requests.
- Monitored patient recovery following treatment or surgery.
- Recorded patient medical histories and documented vital signs in electronic medical records system.
- Conducted routine screening tests including vision acuity, hearing tests, EKGs.
- Provided direct assistance during minor surgical procedures.
- Educated patients about medical procedures, medications, diets and other health-related topics.
- Administered injections and immunizations per protocol.
Education
CMA - Allied Healthcare
North Ga Nursing Academy
3616 Southland Dr. Flowery Branch, Ga 3054205-2019
High School Diploma -
East Hall High School
3534 E Hall Rd 05-2008
Skills
- Patient scheduling
- Medical terminology
- Effective communication
- Data management
- Time management
- Customer service
- Attention to detail
- Vital signs measurement
- Electronic health records
- Team collaboration
- Problem solving
- Bilingual in Spanish
- Multitasker
- Organized
- Detailed oriented
Certification
- CMA Certification #C2K4G8E5
Timeline
CMA
NGHS
03.2021 - Current
CMA
Guildford Immediate Care
01.2020 - 12.2022
CMA - Allied Healthcare
North Ga Nursing Academy
High School Diploma -
East Hall High School
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